Director of Operations

2 days ago

Bengaluru, Karnataka, India 6b0ea444-6f23-4046-9b9a-307b712bed71 Full time ₹ 1,00,00,000 - ₹ 2,00,00,000 per year

Job Role: Director of Operations

Job Location: Remote

About the Company

Headquartered in Bangalore, India, iBusiness Software combines a passion for technology innovation and a collaborative team that embodies the future of today's workforce.

Our mission is to address a dual mandate:

  • Help our parent organization streamline business processes.
  • Build industry leading software to enable the fast, transparent deliver of capital to small businesses in the United States.

Our business was built on doing things the right way and treating others how you want to be treated.

iBusiness Software helps enhance productivity by ensuring that vital business functions work faster, cheaper and better. More than that, our ability to conceptualize, architect and implement new and expanded capabilities allows our users to transform legacy models into streamlined business processes.

For further information about the company, you may please log on to the company website:

Role Overview:

The Director of Operations will be responsible for owning all aspects of the operational processes. From designing, implementation, staffing, quality checking of the various loan origination, credit underwriting processes. This leader will need to ensure operational excellence and work closely with the parent organization's US based teams/stakeholders to ensure the processes meet high standards. This role requires a strong understanding of US small business term loan lending, SBA experience is preferred, as well as proven track record of managing and growing large high performing teams.

Job

Requirements:

  • Manage the daily operations associated with the originations and fulfilment of commercial loans.
  • Help develop scalable workflows, SOPs, and controls that lead to accurate and fast processes.
  • Accuracy Monitoring and Quality Control. Establish a strong framework to validate accurate performance and audit teams/individuals across systems and processes.
  • Train and lead a team of process managers and senior managers to follow standardized accuracy process and how to monitor team performance.
  • Collaborate with internal teams from product, HR, and compliance to ensure teams are optimizing their workflow and being held accountable.
  • Manage and track performance metrics for each position within area of responsibility and lead staff toward exceeding stated business objective.
  • Utilize decision and reporting tools to minimize variability, improve quality and maximize profitability of the business.
  • Conduct team huddles, calibrations, and collaborate with HR on any teamwide issues.
  • Proactively send performance updates and analysis to senior leaders.
  • Primarily focus on post funding QA process and checks.

Knowledge with: SAM, Flood Certificate, 4506, Tax Transcripts, Invoices, Pay Stubs, Creating Checklists, Training new joiners, purchase sales agreement.

Qualification and Experience:

  • Minimum of five (5) years of supervisory experience
  • Minimum of eight (8) years of lending or mortgage processing experience
  • Experience handling large team sizes of 100+ organizations
  • Experience with SBA lending is a plus
  • Any bachelor's degree

Industry: Software for Financial Technology

Functional Area: Operations

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