Customer Service Associate

2 weeks ago

Chennai, Tamil Nadu, India Meritus AI Learning Experiences Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job description:

We're STEM Play Labs, a STEM-focused DTC startup building playful, purpose-led products for kids. We're looking for a proactive, people-first problem solver to join our team. This is a hybrid role blending customer service, backend operations, and marketing support — perfect for someone who loves wearing many hats in a fast-paced environment.

What You'll Do

  • Respond to customer emails, WhatsApp, and calls with empathy and clarity
  • Manage and update Shopify backend, optimizing as needed
  • Coordinate with operations to track orders, returns, and customer feedback
  • Assist in influencer collaborations and community partnerships
  • Support marketing with campaign setup, content calendars, tracking, and reporting
  • Maintain records of queries, reviews, and CRM inputs

You're Good At

  • Clear, confident communication — both spoken and written
  • Staying organized, juggling multiple conversations, and following up consistently
  • Using tools like Google Sheets, Gmail, website CMSs, and customer support platforms (Zendesk, Intercom, etc.)
  • Taking initiative, solving problems, and working without micromanagement

Bonus Points If You

  • Have worked at a DTC brand or startup
  • Understand influencer marketing and social media engagement
  • Have experience with Shopify, WooCommerce, Wix, or similar platforms

Job Types: Full-time, Permanent, Fresher

Benefits:

  • Health insurance

Expected Start Date: 06/10/2025

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