Business Analytics Analyst

7 days ago

Haryana, India Citi Full time ₹ 5,00,000 - ₹ 15,00,000 per year

What do we do?

  • The TTS Analytics team provides analytical insights to the Product, Pricing, Client Experience and Sales functions within the global Treasury & Trade Services business. The team works on business problems focused on driving acquisitions, cross-sell, revenue growth & improvements in client experience.
  • The team extracts relevant insights, identifies business opportunities, converts business problems into analytical frameworks, uses big data tools and machine learning algorithms to build predictive models & other solutions, and designs go-to-market strategies for a huge variety of business problems.

Role Description

  • The role will be Business Analytics Analyst 2 (C10) in the TTS Analytics team
  • The role will report to the AVP/VP leading the team
  • The role will involve working on multiple analyses through the year on business problems across the client life cycle – acquisition, engagement, client experience and retention – for the TTS business
  • This will involve leveraging multiple analytical approaches, tools and techniques, working on multiple data sources (client profile & engagement data, transactions & revenue data, digital data, unstructured data like call transcripts etc.) to provide data driven insights to business and functional stakeholders

Experience:

  • Bachelor's Degree with 4+ years of experience in data analytics, or Master's Degree with 2+ years of experience in data analytics

  • Must have:

  • Marketing analytics experience

  • Experience across different analytical methods like hypothesis testing, segmentation, time series forecasting, test vs. control comparison etc.

  • Predictive modeling using Machine Learning

  • Good to have:

  • Experience in financial services

  • Digital Marketing and/or Digital Experience domain knowledge
  • Experience with unstructured data analysis, e.g. call transcripts, using Natural language Processing (NLP)/ Text Mining

Skills:
Analytical Skills:

  • Proficient in formulating analytical methodology, identifying trends and patterns with data
  • Has the ability to work hands-on to retrieve and manipulate data from big data environments

Tools and Platforms:

  • Proficient in Python/R, SQL
  • Experience in PySpark, Hive and Scala
  • Proficient in MS Excel, PowerPoint

  • Good to have:

  • Experience with Tableau

Soft Skills:

  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Be organized, detail oriented, and adaptive to matrix work environment

Job Family Group:
Decision Management


Job Family:
Business Analysis


Time Type:
Full time


Most Relevant Skills
Please see the requirements listed above.


Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.


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