Lead Monitoring Engineer

Description and Requirements
"At BMC trust is not just a word - it's a way of life"
Description And Requirements
CareerArc Code

CA-SG

Hybrid
"At BMC trust is not just a word - it's a way of life"
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation

Our SaaS Ops department focuses on delivering SaaS excellence and a great SaaS experience for our customers. We continuously grow by adding and implementing the most cutting-edge technologies and investing in Innovation Our team is a global and versatile group of professionals, so if you're looking for a place where your ideas will be heard – this is the place for you

We are looking for a Lead Monitoring Engineer to take ownership of our enterprise-wide

monitoring and observability platforms. In this role, you'll lead the design, implementation, and

optimization of monitoring solutions using BMC Helix Operations Management (BHOM) and

Prometheus across a large-scale, global SaaS environment.

You'll work at the intersection of infrastructure, DevOps, and operations — driving initiatives that

improve visibility, reliability, and performance for our critical business systems. This is an

opportunity to shape how monitoring and AIOps are implemented across the organization.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
Monitoring Strategy & Architecture

• Define and execute a comprehensive monitoring and observability strategy for hybrid and cloud

environments.

• Design and deploy scalable monitoring frameworks using BHOM and Prometheus.
• Enhance observability through AIOps, enabling proactive detection and resolution of system

anomalies.

System Administration & Optimization

• Manage and maintain monitoring tools for high availability and performance.
• Establish intelligent alerting and visualization practices to minimize false positives.
• Continuously evolve monitoring coverage, dashboards, and data integrations.

Leadership & Collaboration

• Lead and mentor a team of monitoring engineers and administrators.
• Partner closely with DevOps, SRE, and application teams to embed observability best

practices into CI/CD pipelines.

• Drive automation and standardization for monitoring configurations and operational workflows.

Reporting & Insights

• Build executive-level dashboards and reports highlighting system health, performance trends,

and key reliability metrics.

• Maintain clear documentation and knowledge repositories for all monitoring configurations and

procedures.

To ensure you're set up for success, you will bring the following skillset & experience:
Technical Expertise

• Strong hands-on experience with BMC Helix Operations Management (BHOM) and

Prometheus.

• Solid understanding of monitoring principles, event correlation, and metric-based alerting.
• Proficiency in Python or other scripting languages for automation.
• Expertise in PromQL for custom metric analysis and dashboarding.
• Familiarity with log analytics tools (e.g., Kibana, ClickHouse) and relational databases.
• Knowledge of cloud platforms (AWS, OCI, GCP) and containerized environments

(Kubernetes, Docker).

• Experience with network monitoring using NPM tools is a plus.

Experience & Soft Skills

• 8+ years of experience in monitoring, observability, or infrastructure operations.
• Proven experience leading technical teams and driving cross-functional initiatives.
• Strong analytical mindset and problem-solving skills.
• Excellent written and verbal communication — able to explain complex ideas clearly to technical

and non-technical audiences.

Preferred Certifications

• BMC Certified Professional, Certified Kubernetes Administrator (CKA), or equivalent

certifications preferred.

Our commitment to you
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU

If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 4,542,800 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.

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Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to know more and how to apply.