Senior Program Analyst

2 hours ago

Gurgaon, Haryana, India WNS Global Services Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

REF70194V_ Service Desk - Senior Program Analyst - WTS - 2 to 4 years - Pune/ Chennai

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400 clients with the help of our 44,000 employees.

Job Description

Title

Job Description

Senior Program Analyst- WTS

3 years of experience in Application Support

Must have hands on knowledge on ticketing tools e.g. service now, remedy etc

Experience in providing services to agreed SLA's and OLA's

Experienced in Problem and Incident Management

Flexible to work in 24 * 7 model rotational and night shifts

Experience with supporting multi-tier infrastructures

Excellent interpersonal and communication skills

Must have knowledge on application monitoring tools e.g. SolarWinds

L0 L1 Application Support with knowledge of .net & SQL Server

Qualifications

Master or Bachelor degree in IT or Computer

Experience LevelEntry Level

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