MES Production Support

3 days ago

Chennai, Tamil Nadu, India Alp Consulting Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Experience:4-7years

Location: Chennai

Role:
MES Factory L2 Production Support

Mode of working: Hybrid

Level 2 Support Engineers are responsible for post-deployment troubleshooting, root cause analysis, and technical coordination when factory operation solutions encounter issues in production environments.

What a typical day looks like:

1. MES / Factory Applications - 4+ Years of Exp

2. Implementation / Deployment Experience

3. Good to have ERP & Quality Process understanding

The experience we're looking to add to our team:

  • Monitor tickets logged through the Standard SNC model for the Flex factory ARCH applications
  • Determine whether issues can be resolved via configuration changes or require deeper code fixes
  • Mandatory Manufacturing plant industry experience
  • Coordinate with Vendor Teams and communicate timelines to GCO and Site users.
  • Investigate production logs, error traces, and user-reported symptoms
  • Compile RCA reports and recommend preventive measures
  • Document lessons learned, FAQs, and troubleshooting guides & ensure site users have access to them
  • Feed defect trends and usability concerns back to Solution Managers and Solution Architects to shape future releases
  • Support pilot deployments at 1–4 sites, including configuration, migration, testing and training of Manufacturing & Quality based applications
  • Conduct end-to-end test runs & Integration tests for the sprint releases to validate the systems prior deployment
  • Create deployment playbooks explaining step-by-step instructions to be considered as pre-deployment & deployment activities

Note:

Look for good communication and Attitude.

Experience in Any manufacturing factory-MES

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