Associate, HR Shared Services

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.

At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients' needs and exceeding their expectations.

Your Team's Impact

• The Associate, HR Shared Services will be responsible for providing day-to-day support to all employees, administering, and executing core operational processes and resolving inquiries in a timely fashion with an eye on meeting / exceeding SLA requirements.

What You'll Do

• 20% Learn HR processes, tools and technology, workflows

• 80% Responsible for delivering HR customer service to employees, managers, and other customers. First point of contact for employees, queries on policy, procedure and redirects non-HR queries as required. Investigates simple and complex queries to develop problem resolution. Executes simple and complex transactions on behalf of the employee. Handle simple queries.

• What We're Looking For

• Bachelor's degree in a related field
• Excellent communication skills (written and verbal)
• Customer Service Oriented
• Excellent Interpersonal Skills such as ability to adapt, problem solving, taking ownership and be a team player.
• Strong Organizational skills
• Proficiency in Microsoft Office Applications including Word, Excel, PowerPoint and Outlook
• Ability to analyze data and see a trend/pattern
• Should be flexible to work in rotational shift

Highly Desired

• MBA or any other relevant degree in Human Resources

What's In It For You
At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a Fact Setter means:

• The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.
• Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.
• Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.
• A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.
• Career progression planning with dedicated time each month for learning and development.
• Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging.

Learn More About Our Benefits Here.
Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications.

Company Overview
FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees' Choice Award winner. Learn more at  and follow us on X and LinkedIn.

At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.