City Milk Distribution Manager

7 days ago

Gurgaon, Haryana, India 8b0670e9-f7d4-47e6-bfaa-5753d351d782 Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Key Responsibilities

1. Delivery Operations Management

  • Oversee end-to-end milk distribution operations for the city.
  • Ensure timely dispatch and delivery of milk as per customer subscription schedules.
  • Track daily delivery performance and ensure 100% route completion.

2. Team & Route Management

  • Lead, supervise, and motivate a team of delivery boys for different routes.
  • Assign and optimize delivery routes to ensure efficiency and minimum delays.
  • Conduct regular route planning, re-routing, and performance evaluations.
  • Coordinate shift schedules, attendance, and staffing for all routes.

3. Issue Resolution

  • Handle customer complaints related to delivery delays, missed deliveries, or quality concerns in coordination with the customer care team.
  • Troubleshoot on-ground issues such as vehicle breakdowns, manpower shortages, or route blockages.
  • Ensure quick problem-solving and smooth last-mile operations.

4. Process & Compliance

  • Maintain and monitor delivery SOPs, hygiene standards, and product handling protocols.
  • Conduct regular training sessions for delivery staff on customer service, safety, and operational processes.
  • Ensure strict compliance with company policies and operational standards.

5. Monitoring & Reporting

  • Track and report daily milk volumes, delivery metrics, and manpower utilization.
  • Identify operational gaps and propose improvements.
  • Maintain documentation related to vehicle usage, fuel consumption, and delivery performance.

Required Skills & Qualifications

  • Proven experience (2–5 years) in delivery operations, logistics, FMCG, or dairy distribution.
  • Strong leadership skills with experience managing field staff.
  • Excellent knowledge of Gurugram geography and local routes.
  • Ability to handle pressure and solve real-time operational challenges.
  • Good communication and coordination skills.
  • Basic understanding of data reporting tools (Excel/Google Sheets).
  • Two-wheeler driving license preferred but not mandatory.

Personal Attributes

  • Highly responsible and disciplined.
  • Strong problem-solver with a hands-on approach.
  • Team-oriented with the ability to build trust with delivery staff.
  • Customer-first mindset and commitment to service quality.

Work Schedule

  • Early morning operational hours (milk delivery timelines).
  • Six-day working with rotational weekly offs.
  • On-call availability for urgent operational concerns.

Location

  • Gurugram (Field + On-ground operations)

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