Learning and development

1 week ago

Bengaluru, Karnataka, India Trigent Software Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Function Team: Faculty & Learner Experience

Key Roles & Responsibilities
• Provides pre-session and post session support for Virtual Training Sessions. The host's focus is primarily assisting the faculty by helping guide and manage the delivery of the course. The host will require detailed knowledge of both the functional delivery of the course as well as to be able to troubleshoot technical issues they might experience with the help of the Tech Support resource. Conduct Dry run or Standalone for the Sessions


• Session Readiness


• Support Trainings as per the Business Requirement


• Manage all types of Virtual Training


• Review Session Requirement or Delivery Guide


• Resolve Faculty and Learners Queries ensuring a high standard of customer service is maintained


• Provide dedicated support in a proactive manner on assigned virtual sessions, being available for assistance throughout the duration of such sessions


• Actively manage Leaner expectations and monitor satisfaction


• Escalate appropriate issues to Learning Products Support according to current agreed-upon standards and processes in a timely manner


• On the day no training assigned to support. Available hours to utilized as per the process


• Play an advisory role while hosting the session. Develop deep understanding of the customers business objective and expectations for the program

Skills Requirements


• Good Interpersonal skills

• Basic understanding of Quality and Quality control

• Basic understanding on Virtual Platform (MS Teams)

• High Attention to detail

• Excellent verbal and written communication skills

• Ability to work effectively in a team environment and revolving shift

THIS IS A HYBRID REQUIREMENT (SHIFT TIMINGS - ROTATIONAL )

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