IT Service Desk
1 week ago
IT Service Desk – International Voice Process (Bangalore / Hyderabad)
Location: Bangalore & Hyderabad
Experience: 2 Years (Total 2–8 years accepted)
Work Mode: Work from Office
Shift: Rotational shifts & offs (including US holidays)
About the Role
We're looking for IT Service Desk professionals with strong communication skills and hands-on technical troubleshooting experience.
If you've supported international users (US/UK) and enjoy solving IT issues remotely, this role is a great fit for you.
Key Responsibilities
Diagnose and resolve hardware, software, and network issues via calls or remote tools.
Route complex issues to higher-level IT support teams when needed.
Provide Level 1 support for desktops, laptops, and end-user applications.
Handle user account creation, password resets, and access provisioning.
Manage tickets through ITSM tools like ServiceNow or Remedy.
Support users through calls, emails, and chat until issue closure.
Troubleshoot issues related to MS Office Suite, VPN, browsers, and printers.
Maintain accurate documentation of issues and resolutions.
Technical Skills Required
Experience in International Voice Process (IT Service Desk / Tech Support).
Good understanding of Windows OS and Mac systems.
Knowledge of MS Office 365 (Word, Excel, PowerPoint, Outlook, Teams).
Familiar with Active Directory / Azure AD, Exchange Mailboxes, and Virtual Desktops (Citrix).
Exposure to VPN troubleshooting, remote connectivity tools (Bomgar, Webex, etc.).
Understanding of network basics and hardware peripherals.
Soft Skills
Excellent English communication (verbal & written).
Strong customer handling and problem-solving skills.
Organized, detail-oriented, and comfortable in a fast-paced environment.
Team player with a focus on delivering high-quality service.
Education
Minimum: Associate Graduate / Undergraduate
Must have at least 6 months of IT helpdesk or voice-based support experience.
Why Join Us
Exposure to a global IT environment and enterprise tools.
Opportunity to develop technical and customer service expertise.
Collaborative and growth-focused workplace culture.
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