IT Service Desk
6 days ago
IT Service Desk – International Voice Process (Bangalore / Hyderabad)
Location: Bangalore & Hyderabad
Experience: 2 Years (Total 2–8 years accepted)
Work Mode: Work from Office
Shift: Rotational shifts & offs (including US holidays)
About the Role
We're looking for IT Service Desk professionals with strong communication skills and hands-on technical troubleshooting experience.
If you've supported international users (US/UK) and enjoy solving IT issues remotely, this role is a great fit for you.
Key Responsibilities
Diagnose and resolve hardware, software, and network issues via calls or remote tools.
Route complex issues to higher-level IT support teams when needed.
Provide Level 1 support for desktops, laptops, and end-user applications.
Handle user account creation, password resets, and access provisioning.
Manage tickets through ITSM tools like ServiceNow or Remedy.
Support users through calls, emails, and chat until issue closure.
Troubleshoot issues related to MS Office Suite, VPN, browsers, and printers.
Maintain accurate documentation of issues and resolutions.
Technical Skills Required
Experience in International Voice Process (IT Service Desk / Tech Support).
Good understanding of Windows OS and Mac systems.
Knowledge of MS Office 365 (Word, Excel, PowerPoint, Outlook, Teams).
Familiar with Active Directory / Azure AD, Exchange Mailboxes, and Virtual Desktops (Citrix).
Exposure to VPN troubleshooting, remote connectivity tools (Bomgar, Webex, etc.).
Understanding of network basics and hardware peripherals.
Soft Skills
Excellent English communication (verbal & written).
Strong customer handling and problem-solving skills.
Organized, detail-oriented, and comfortable in a fast-paced environment.
Team player with a focus on delivering high-quality service.
Education
Minimum: Associate Graduate / Undergraduate
Must have at least 6 months of IT helpdesk or voice-based support experience.
Why Join Us
Exposure to a global IT environment and enterprise tools.
Opportunity to develop technical and customer service expertise.
Collaborative and growth-focused workplace culture.
-
Service Desk
5 days ago
Bengaluru, Karnataka, India Anya Consultancy Services Full time ₹ 2,40,000 - ₹ 6,00,000 per yearPosition: L1 Service Desk / Technical Support (Freshers)Location: Bangalore / Coimbatore (Work-from-Home option available)About the Role:We are looking for enthusiastic fresh graduates to join our L1 Service Desk / Technical Support team. This role offers exposure to technical support operations with opportunities to grow into L2/L3 roles and eventually...
-
It Service Desk Analyst
2 weeks ago
Bengaluru, Karnataka, India Frontier Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJob Title: IT Service Desk AnalystDepartment: Service DeskLocation: Bangalore Reports to: RSDMJob Type: Full-timeJob Summary:We are seeking a motivated and customer-oriented IT Service Desk Analyst to join our IT support team. The ideal candidate will provide first-line technical support to end-users, troubleshoot hardware and software issues, and ensure...
-
Junior Service Desk Engin
2 weeks ago
Bengaluru, Karnataka, India Neurones IT Asia Full time ₹ 3,00,000 - ₹ 4,50,000 per yearWe are looking for aJunior Service Desk Technicianfor one of our clients. Your job scope is as follows:Provide first-level technical support to end-users via phone, email, and in-personAssess and qualify the requestDiagnose and troubleshoot hardware, software, and network issuesAssist with the installation, configuration, and maintenance of computer systems...
-
Service Desk Coordinator
2 weeks ago
Bengaluru, Karnataka, India Power Bridge Full time ₹ 2,00,000 - ₹ 6,00,000 per yearAbout UsPower Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs.With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India.Our Passionate teams...
-
Service Desk Engineer
3 days ago
Bengaluru, Karnataka, India Betsol Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionBETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open-source backup and...
-
Service Desk Specialist
3 days ago
Bengaluru, Karnataka, India LogFix SCM Solutions Pvt Ltd Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob Title: Senior Service Desk SpecialistExperience Required: 8+ YearsLocation: BangaloreRole Overview:We are seeking an experienced and detail-oriented Senior Service Desk Specialist to lead support operations, streamline escalation workflows, and strengthen our IT service management processes. This role requires expertise in handling complex escalations,...
-
IT Service Desk
2 weeks ago
Bengaluru, Karnataka, India White Horse Manpower Consultancy Full time ₹ 4,00,000 - ₹ 12,00,000 per yearProvide remote technical support for laptops, desktops, LAN, and business applications.Troubleshoot issues on iOS, Android, and Windows devices.Handle OS-related tasks (Windows XP to 10), Office 365, Outlook, Skype, Teams, and SharePoint. Required Candidate profileRegistry fixes, patch updates, virus removal, security troubleshootingVPN connectivity,...
-
IT Service Desk Italian
7 days ago
Bengaluru, Karnataka, India ITC Infotech Full time ₹ 9,00,000 - ₹ 12,00,000 per yearKey Responsibilities: 4 - 6 yrs. Italian language proficiency is required. Act as the first point of contact for end-users via phone, email, chat, or ticketing system. Log, track, and manage incidents, service requests, and escalations in the ITSM tool. Provide remote troubleshooting for desktops, laptops, applications, network, and other IT-related issues....
-
IT Service Desk Team Lead
2 weeks ago
Bengaluru, Karnataka, India Innovatia Inc. Full time ₹ 20,00,000 - ₹ 25,00,000 per yearInnovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the...
-
Service Desk Engineer
2 weeks ago
Bengaluru, Karnataka, India Randstad Full timeExpected to build knowledge and support the team. Participate in Problem Solving discussions. Resolve client issues by providing timely and accurate solutions. Communicate effectively with clients to understand their needs and address their concerns. Collaborate with internal teams to ensure the smooth functioning of systems. Maintain a deep...