Servicenow Field Service Management- FTE Position

5 days ago

Bengaluru Delhi NCR Pune, India Cerebra Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Description:

Servicenow FSM

Please find the below JD:

Job Summary:

We are seeking a skilled and motivated ServiceNow Field Service Management (FSM) Technical Consultant to join our growing ServiceNow practice. The ideal candidate will have 6+ years of hands-on experience in implementing and customizing ServiceNow FSM modules, with a strong understanding of ServiceNow architecture and scripting. Candidates with CSA and CAD certifications will have an added advantage.

Key Responsibilities:

• Implement and configure the ServiceNow Field Service Management (FSM) module according to business requirements

• Collaborate with business analysts and clients to translate business requirements into technical solutions

• Develop custom applications and enhancements using JavaScript, Flow Designer, and ServiceNow Studio

• Integrate FSM with other ServiceNow modules (like ITSM, CSM) and third-party systems

• Develop and maintain business rules, UI policies, client scripts, workflows, and scheduled jobs

• Participate in technical design reviews, solution demos, and agile sprint planning

• Perform unit testing and support UAT for all new development and enhancements

• Troubleshoot and resolve technical issues within the FSM application

• Follow coding best practices and maintain documentation for all configurations and customizations

• Stay up-to-date with the latest FSM features and ServiceNow releases

Required Skills & Qualifications:

  • Minimum 4+years of hands-on experience with ServiceNow platform, especially in FSM implementation
  • Strong understanding of ServiceNow architecture, scripting (JavaScript), and platform configuration

    • Experience with REST/SOAP integrations and external data sources

    • Good knowledge of CMDB, SLAs, and ServiceNow reporting & dashboards

    • Exposure to Agile/Scrum methodologies

    • Excellent analytical and problem-solving skills

    • Strong communication and interpersonal skills

Preferred Certifications:

• CSA Certified System Administrator (mandatory or in-progress preferred)

• CAD – Certified Application Developer (added advantage)

• Implementation certification is a must on FSM

Please don't hesitate to ask if you need to clarify any.Looking forward to your confirmation and documents at the earliest

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