Coverage Support Analyst, NCT

Job Title- Coverage Support Analyst, NCT

Location- Pune, India

Role Description

• This role is ideal for someone early in their career who is passionate about working with data to drive financial insights and decision-making. You will play a key role in cleaning, structuring, and analysing financial datasets to support Salesforce reporting, forecasting, and strategic initiatives.
• This role is not only limited to Salesforce Data but also working on different reporting and analytics tools.
• This role is for US Timezone (02:00PM to 11:00 PM IST)

Who are we

Building on more than 60 years of experience, it has a reputation for excellence in Germany, Europe, the Americas and Asia. DWS is recognized by clients globally as a trusted source for integrated investment solutions, stability and innovation across a full spectrum of investment disciplines.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy.

• Best in class leave policy.
• Gender neutral parental leaves.
• 100% reimbursement under childcare assistance benefit (gender neutral).
• Sponsorship for Industry relevant certifications and education.
• Employee Assistance Program for you and your family members.
• Comprehensive Hospitalization Insurance for you and your dependents.
• Accident and Term life Insurance.
• Complementary Health screening for 35 yrs. and above.

Your key responsibilities

• Working on reports on Salesforce data (mainly opportunities and activities) and dashboards within Salesforce, Analytics Studio.
• Running reports for various business needs such as sales reporting, management reporting, data management, and ad-hoc user requests.
• Optimizing Salesforce data model based on reporting requirements in collaboration with our internal IT
• Support for the day-to-day activities for sales staff within Sales Cloud Salesforce CRM (Account & Contact Management, Activities, Campaign Management, Reporting, Analytics) for 1,500 users around the world.
• Managing case pipeline for incoming requests and support in process documentation
• Training users in the effective use of the CRM application.
• Collect, clean, and validate large financial datasets from internal and external sources to identify trends, patterns, and insights
• Structure raw data into usable formats for analysis and reporting
• Perform exploratory data analysis (EDA) to identify trends, anomalies, and opportunities
• Apply statistical techniques to support business decision-making
• Document processes and ensure data integrity and accuracy.

Your skills and experience

• CRM related experience is a precondition to qualify for this role. Salesforce is desirable but any CRM experience is acceptable.
• Experience with analytics tools: Salesforce native dashboards, analytics studio, Tableau & Qlik Sense
• Understanding for complex data structures and comfortable working with data sets
• Experience of data migration projects either through initial seeding of CRM systems or data integrations to external systems to enrich existing CRM data, as well as experience of working with business to manage data quality.
• Strong analytical, problem solving skills and attention to detail.
• Communication skills in English – both written and verbal.
• Bachelor and/or advanced degree.
• Demand tools and Tableau are desirable.

How we'll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

We at DWS are committed to creating a diverse and inclusive workplace, one that embraces dialogue and diverse views, and treats everyone fairly to drive a high-performance culture. The value we create for our clients and investors is based on our ability to bring together various perspectives from all over the world and from different backgrounds. It is our experience that teams perform better and deliver improved outcomes when they are able to incorporate a wide range of perspectives. We call this #ConnectingTheDots.