Tele Caller Night Shift

2 days ago

Jalandhar, Punjab, India Onbiz Solutions Full time ₹ 1,56,000 - ₹ 2,40,000 per year

Job brief

We are looking for a reliable English Speaking Telecaller to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages and track vehicles, Pick Loads from Brokers, Communicate with drivers.

The ideal candidate must be primarily an excellent communicator in English and Punjabi and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision.

The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Responsibilities

  • Receive emergency and non-emergency calls and record significant information
  • Address problems and requests by transmitting information or providing solutions
  • Receive and dispatch Information of Load Pickup or deliveries
  • Prioritize calls according to urgency and importance
  • Use phone or computer to send crews, vehicles or other field units to appropriate locations
  • Monitor the route and status of field units to coordinate and prioritize their schedule
  • Provide field units with information about orders, traffic, obstacles and requirements
  • Enter data in computer system and maintain logs and records of calls, activities and other information

Requirements and skills

  • Proven experience as dispatcher or relevant position
  • Tech-savvy with knowledge of relevant methods (MS OFFICE)
  • Fast typing with experience in data entry
  • Knowledge of procedures and guideline for emergency situations
  • Proficient in English (oral and written)
  • Outstanding organizational and multitasking abilities
  • Active listener with excellent communication skills
  • High school diploma
  • *Accommodation provided
  • *vehicle fuel allowance extra

Address: Onbiz Solutions 19 VPO Sansarpur Jalandhar Cantt Punjab

*Condition Apply on mutual understanding.

Job Types: Full-time, Permanent, Fresher

Pay: ₹13, ₹20,000.00 per month

Benefits:

  • Leave encashment
  • Paid time off

Language:

  • English (Required)

Shift availability:

  • Night Shift (Required)
  • Overnight Shift (Required)

Work Location: In person

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