Tele Caller Executive
3 days ago
Calling & Customer Interaction
Make a defined number of outbound calls daily (sales / recovery / feedback / lead generation).
- Attend inbound calls professionally and resolve customer queries.
Maintain courtesy, clarity, and professionalism in every interaction.
Lead Generation & Conversion
Generate leads from calling data provided by the company.
- Follow up with prospective customers to convert into sales / appointments.
Maintain minimum conversion percentage as per targets.
Database & Reporting
Update customer information and call status in CRM/software accurately.
- Submit daily / weekly reports on calls made, responses, conversions, and follow-ups.
Maintain call records for audit and performance review.
Target Achievement
Meet or exceed daily / weekly / monthly call targets (number of calls, sales, collections, or appointments).
Ensure timely follow-ups and closures to achieve business goals.
Customer Relationship Management
Build and maintain a positive relationship with customers.
- Handle objections effectively and escalate issues when required.
Ensure customer satisfaction and retention.
Team & Compliance
Follow company's telecalling scripts, processes, and compliance guidelines.
- Work in coordination with field sales/recovery/marketing teams for smooth handover of leads.
Adhere to quality and productivity benchmarks set by management.
Skill Improvement
Participate in training sessions for product knowledge, communication skills, and telecalling techniques.
- Continuously upgrade knowledge of company's services/products.
Job Type: Full-time
Pay: ₹12, ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Experience:
- Calling: 1 year (Preferred)
Work Location: In person
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