Tele Caller Executive

3 days ago

Jalandhar, Punjab, India PKF Finance Ltd. Full time ₹ 1,44,000 - ₹ 1,80,000 per year

  1. Calling & Customer Interaction

  2. Make a defined number of outbound calls daily (sales / recovery / feedback / lead generation).

  3. Attend inbound calls professionally and resolve customer queries.

  4. Maintain courtesy, clarity, and professionalism in every interaction.

  5. Lead Generation & Conversion

  6. Generate leads from calling data provided by the company.

  7. Follow up with prospective customers to convert into sales / appointments.

  8. Maintain minimum conversion percentage as per targets.

  9. Database & Reporting

  10. Update customer information and call status in CRM/software accurately.

  11. Submit daily / weekly reports on calls made, responses, conversions, and follow-ups.

  12. Maintain call records for audit and performance review.

  13. Target Achievement

  14. Meet or exceed daily / weekly / monthly call targets (number of calls, sales, collections, or appointments).

  15. Ensure timely follow-ups and closures to achieve business goals.

  16. Customer Relationship Management

  17. Build and maintain a positive relationship with customers.

  18. Handle objections effectively and escalate issues when required.

  19. Ensure customer satisfaction and retention.

  20. Team & Compliance

  21. Follow company's telecalling scripts, processes, and compliance guidelines.

  22. Work in coordination with field sales/recovery/marketing teams for smooth handover of leads.

  23. Adhere to quality and productivity benchmarks set by management.

  24. Skill Improvement

  25. Participate in training sessions for product knowledge, communication skills, and telecalling techniques.

  26. Continuously upgrade knowledge of company's services/products.

Job Type: Full-time

Pay: ₹12, ₹15,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Experience:

  • Calling: 1 year (Preferred)

Work Location: In person

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