office cum executive service

5 days ago

Cochin, Kerala, India Trionet Info Solutions Full time ₹ 1,68,000 - ₹ 2,40,000 per year

Pay: ₹14, ₹20,000.00 per month

Job description:

Office Cum Executive Service & Support

Department: Administration

Location: Kochi & Trivandrum (Trionet Info Solutions)

Job Type: Full-time, Permanent (Open to Freshers)

Compensation: ₹14,000 – ₹20,000 per month (based on skills & experience)

Work Mode: In-person (40% Field Work / 60% Office Work)

Preferred Candidate: Male candidates preferred due to the operational nature of field visits (all eligible candidates are encouraged to apply)

Role Overview

We are seeking a proactive, customer-focused Executive – Service & Support to manage Annual Maintenance Contract (AMC) calling, follow-ups, and service coordination. The role ensures timely reminders, accurate documentation, smooth coordination with the service team, and high customer satisfaction.

Key Responsibilities

  • Make outbound and receive inbound calls related to AMC services, renewals, and service scheduling.
  • Provide timely reminders and follow-ups with customers for contract renewals, payments, and visit schedules.
  • Maintain accurate records of customer interactions, AMC contracts, and service details in the company systems.
  • Coordinate with internal service teams/technicians for timely execution of customer requests and on-site visits.
  • Handle basic customer complaints and service queries; escalate complex issues to the appropriate stakeholders.
  • Prepare daily/weekly dashboards and reports on call outcomes, customer responses, renewals, collections, and contract status.
  • Support field acquisition of new AMC orders through scheduled client visits (training provided).
  • Ensure adherence to company SOPs, data privacy, and professional standards in all communications.

Candidate Requirements

  • Education: Graduate/Diploma in any discipline.
  • Experience: 0–2 years; freshers with strong communication skills are welcome.
  • Languages: Proficient verbal communication in English & Malayalam (Hindi is an added advantage).
  • Technical: Basic knowledge of MS Office (Word, Excel, Outlook).
  • Other: Ability to work with minimal supervision, manage time effectively, and meet deadlines.

Preferred Attributes

  • Positive attitude with a customer-first approach and problem-solving mindset.
  • Strong interpersonal skills and the ability to build rapport with customers.
  • Willingness to take initiative and ownership in day-to-day operations.
  • Bike/Two-wheeler is mandatory for field visits; valid driving license required.

Work Split & Nature

  • 40% Field: Client visits for AMC renewals, collections coordination, basic inspections, and generating new AMC orders (lead generation & conversion).
  • 60% Office: Calling, follow-ups, scheduling, documentation, reporting, and coordination.

Training: Comprehensive training will be provided on AMC processes, tools, and field protocols.

Benefits

  • Cell phone reimbursement
  • Internet reimbursement
  • Paid time off (per company policy)
  • On-the-job training and career growth opportunities

Job Types: Full-time, Permanent, Fresher

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Paid time off

Work Location: In person

Job Types: Full-time, Permanent, Fresher

Pay: ₹14, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Leave encashment
  • Paid time off

Work Location: In person

  • Office Admin cum Marketing Executive

    2 weeks ago

    Cochin, Kerala, India Fintech Business Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    As an Office Admin cum Marketing Executive at Fintech Business Solutions, your role will involve a combination of office administration tasks, customer service management, accounting support, and marketing coordination. Your proactive, organized, and communicative approach will be crucial in ensuring smooth office operations and effective marketing efforts....

  • Driver cum office assistant

    5 days ago

    Cochin, Kerala, India THOUGHTSPRO INNOVATIONS LLP Full time ₹ 1,20,000 - ₹ 2,72,000 per year

    We are looking for a reliable and responsible individual to join our team as a driver cum office assistant. In this role, you will be responsible for providing transportation services and administrative support to the company director,staff and drive to our office in Baner Area and Back.We are looking for a reliable and responsible individual to join our...

  • Office Administrator cum Driver

    2 days ago

    Cochin, Kerala, India SupportSages Consultancy Services Pvt Ltd Full time ₹ 1,95,000 per year

    Office Administrator cum DriverAbout UsSupportSages has been the preferred vendor for cloud implementation services to companies of allgenres and scales. While primarily being a server management company and having end-to-endknowledge of traditional on-premise and advanced cloud technologies we have evolved into aDevOps Company. Our vision is to be the most...

  • office assistant cum delivery

    2 days ago

    Cochin, Kerala, India Kolleenal Full time ₹ 1,68,000 - ₹ 2,16,000 per year

    Job description:Position : Delivery cum Office AssistantLocation : Irumpanam, ThripunithuraAge : Job Summary:We are looking for a responsible and energetic Delivery cum Office Assistant to support our daily operations. The ideal candidate will be responsible for packaging orders, managing local deliveries, and assisting with general support tasks in the...

  • Secretary Cum Office Admin

    5 days ago

    Cochin, Kerala, India Trackpi Private Limited Full time ₹ 90,000 - ₹ 3,60,000 per year

    Job Description OverviewA secretary cum office admin in handles various administrative duties such as scheduling appointments, organizing meetings, maintaining office records, managing correspondence, and supporting management in daily operations. The role combines secretarial responsibilities with office administration to support both executives and...

  • HR cum Admin Executive

    2 weeks ago

    Cochin, Kerala, India Caking By Chef Pillai Full time ₹ 2,50,000 - ₹ 3,50,000 per year

    About UsCaking By Chef Pillai is more than just a brand – it's a celebration of flavors, creativity, and passion. As we continue to expand our team and operations, we are looking for a proactive and dynamic HR cum Admin Executive to manage human resources, office administration, and support smooth daily operations.Job SummaryThe HR cum Admin Executive will...

  • HR cum Accounts Executive

    2 weeks ago

    Cochin, Kerala, India fleetgo Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Title: HR cum Accounts ExecutiveLocation: Kochi, KeralaIndustry: Courier & LogisticsJob SummaryWe are looking for a proactive and detail-oriented HR cum Accounts Executive to join our team in Kochi. The ideal candidate should have strong knowledge of HR operations, basic accounting, and the ability to handle multiple responsibilities effectively in a...

  • Office Assistant cum Driver

    2 weeks ago

    Cochin, Kerala, India Syndicate Visa Service Full time ₹ 1,80,000 - ₹ 1,92,000 per year

    We are looking for a responsible office boy to provide personalized secretarial and administrative support in a well-organized and timely manner. You will work on a one-to-one basis on a variety of tasks related to manager's and office related working life and communication.Responsibilities:Act as the point of contact between the manager and...

  • Driver Cum Office Assistant

    2 weeks ago

    Cochin, Kerala, India Kent Constructions Pvt Ltd Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Experience :1+ yearType :Full TimeLocation :KochiKent Construction is seeking a reliable and dedicated Driver Cum Office Assistant to support our daily operations. The role combines safe and efficient driving duties with office assistance responsibilities, ensuring smooth coordination between fieldwork and administrative tasks.Key Responsibilities:Safely...

  • Digital Marketing Executive cum Trainer

    2 weeks ago

    Cochin, Kerala, India Internet Leads Training Full time ₹ 2,20,00,000 - ₹ 48,00,00,000 per year

    Job Title: Digital Marketing Executive cum TrainerLocation: Internet Leads Training, KeralaExperience Required: Minimum 1 yearsJob Type: Full-timeJob Description:We are looking for a skilled and passionate Digital Marketing Executive cum Trainer to join our team. The ideal candidate should have at least 1 years of hands-on experience in digital marketing and...