Fenergo Support

5 days ago

Bengaluru, Karnataka, India Cynergy Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Hello connections
,

We are still #hiring Know anyone who might be interested?

Cynergy Services is Urgently hiring
Fenergo Support.

Interested Candidate share your Resume at -

Role:
Fenergo Support

Exp – 3yrs-10yrs

Location - Gurgaon, Pune, Mumbai, Bangalore, HYBD and Chennai

Notice Period: Immediate to 30days

We are seeking an experienced and technically skilled L2/L1 Support Analyst to support the Fenergo CLM platform used for onboarding, KYC, client due diligence, and regulatory compliance. You will handle escalated technical issues, perform root cause analysis, and support ongoing enhancements and system stability in coordination with business and vendor teams.

Key Responsibilities:

Handle second-level support for the Fenergo platform resolving issues escalated from L1 teams

Troubleshoot complex platform issues related to workflows configurations API integrations UI errors and data issues

Perform root cause analysis using logs system tools and databases

Use SQL to query and validate client data workflow status and rule configurations

Analyze and debug workflows UI logic validation rules and document handling in Fenergo

Liaise with internal stakeholders such as Compliance Operations and IT and coordinate with the Fenergo vendor for unresolved or system-wide issues

Support regular platform releases patch deployments and hotfixes by validating changes in UAT or QA environments

Create and maintain knowledge base articles standard operating procedures and known error documents

Monitor and manage scheduled jobs batch processes and application alerts

Ensure issues are addressed within agreed SLAs and participate in incident problem and change management processes.

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