Fenergo Support
4 days ago
Hello connections
,
We are still #hiring Know anyone who might be interested?
Cynergy Services is Urgently hiring
Fenergo Support.
Interested Candidate share your Resume at -
Role:
Fenergo Support
Exp – 3yrs-10yrs
Location - Gurgaon, Pune, Mumbai, Bangalore, HYBD and Chennai
Notice Period: Immediate to 30days
We are seeking an experienced and technically skilled L2/L1 Support Analyst to support the Fenergo CLM platform used for onboarding, KYC, client due diligence, and regulatory compliance. You will handle escalated technical issues, perform root cause analysis, and support ongoing enhancements and system stability in coordination with business and vendor teams.
Key Responsibilities:
Handle second-level support for the Fenergo platform resolving issues escalated from L1 teams
Troubleshoot complex platform issues related to workflows configurations API integrations UI errors and data issues
Perform root cause analysis using logs system tools and databases
Use SQL to query and validate client data workflow status and rule configurations
Analyze and debug workflows UI logic validation rules and document handling in Fenergo
Liaise with internal stakeholders such as Compliance Operations and IT and coordinate with the Fenergo vendor for unresolved or system-wide issues
Support regular platform releases patch deployments and hotfixes by validating changes in UAT or QA environments
Create and maintain knowledge base articles standard operating procedures and known error documents
Monitor and manage scheduled jobs batch processes and application alerts
Ensure issues are addressed within agreed SLAs and participate in incident problem and change management processes.
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