Fenergo L1 Support
1 week ago
We are seeking an experienced and technically skilled L2 Support Analyst to support the Fenergo CLM platform used for onboarding, KYC, client due diligence, and regulatory compliance. You will handle escalated technical issues, perform root cause analysis, and support ongoing enhancements and system stability in coordination with business and vendor teams.
Key Responsibilities:
Handle second-level support for the Fenergo platform resolving issues escalated from L1 teams
Troubleshoot complex platform issues related to workflows configurations API integrations UI errors and data issues
Perform root cause analysis using logs system tools and databases
Use SQL to query and validate client data workflow status and rule configurations
Analyze and debug workflows UI logic validation rules and document handling in Fenergo
Liaise with internal stakeholders such as Compliance Operations and IT and coordinate with the Fenergo vendor for unresolved or system-wide issues
Support regular platform releases patch deployments and hotfixes by validating changes in UAT or QA environments
Create and maintain knowledge base articles standard operating procedures and known error documents
Ensure issues are addressed within agreed SLAs and participate in incident problem and change management processes
**About Virtusa**
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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Bengaluru, India Luxoft Full timeProject Description: Fenergo is a leading provider of Client Lifecycle Management, AML/KYC Compliance, and Client Data Management solutions for investment, corporate, commercial, and private banks. DXC-Luxoft is looking for Fenergo experienced technical and development consultants to join our growing Fenergo practice and work on upcoming opportunities. The...
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Bengaluru, India Luxoft Full timeProject Description: - Fenergo is a leading provider of Client Lifecycle Management, AML/KYC Compliance, and Client Data Management solutions for investment, corporate, commercial, and private banks. DXC-Luxoft is looking for Fenergo experienced technical and development consultants to join our growing Fenergo practice and work on upcoming opportunities. The...
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Bengaluru, India Luxoft Full timeProject Description: Fenergo is a leading provider of Client Lifecycle Management, AML/KYC Compliance, and Client Data Management solutions for investment, corporate, commercial, and private banks. DXC-Luxoft is looking for Fenergo experienced technical and development consultants to join our growing Fenergo practice and work on upcoming opportunities. The...
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Product Consultant
1 day ago
Bengaluru, India Luxoft Full timeProject Description:- Fenergo is a leading provider of Client Lifecycle Management, AML/KYC Compliance, and Client Data Management solutions for investment, corporate, commercial, and private banks. DXC-Luxoft is looking for Fenergo experienced technical and development consultants to join our growing Fenergo practice and work on upcoming opportunities. The...
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Bengaluru, India Luxoft Full timeProject Description:Fenergo is a leading provider of Client Lifecycle Management, AML/KYC Compliance, and Client Data Management solutions for investment, corporate, commercial, and private banks. DXC-Luxoft is looking for Fenergo experienced technical and development consultants to join our growing Fenergo practice and work on upcoming opportunities. The...
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4 days ago
Bengaluru, India Luxoft Full timeProject Description:Fenergo is a leading provider of Client Lifecycle Management, AML/KYC Compliance, and Client Data Management solutions for investment, corporate, commercial, and private banks. DXC-Luxoft is looking for Fenergo experienced technical and development consultants to join our growing Fenergo practice and work on upcoming opportunities. The...
