Unix, SQl, Control M App D

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

In this role, you will:

This position is to be part of global Production Support team for Data Services. The team responsibility is to look after L1/L2 production incidents globally. As we move towards transformation of existing production support model to "Production Engineering" which follows a 'Follow the Sun Model', this will have a opportunity to Work and Learn from teams with mature process and tools to ensure the best in class deliverables - modelled on SITE RELIABILITY ENGINEERING.

•    Providing full scope of the day to day Production Support service including resolution of the live incidents as well as post-resolution problem management activities. 

•    Primarily monitoring/supporting the overall PDP / PDL / TDS and Archive services.

•    To provide workarounds/resolutions with Active participation in crisis calls. 

•    Technical expertise in finding root cause of major system problems - inputs based on business/operations requirements.

•    Participate and contribute in implementing automations/new production support concepts in the team. Ensuring use of best practices are followed by complying with Group Compliance Policy. 

•    Creating batch plans and supporting weekend releases, raising production change orders, support of the various testing activities related to the new implementations. 

•    Be part of Reviewing, designing and re-engineering processes with new technologies to improve performance.

•    Contributing productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals.

To be successful in this role, you should meet the following requirements:

•    Ability to lead technical conversations with various technical support groups. 

•    Strong analytical skills/Troubleshooting/debugging SQL, Unix and Stored Procedures. Hands-on experience on tools like App D / Splunk / Control-M /Ansible / JIRA.

•    Expertise in supporting GCP platform – Cloud SQL, Big Query, Dataproc, DataFlow, Data Studio and other Native GCP tools. Experience in Big Data Platforms.

•    Experience of high frequency change, specifically adoption, engineering, and execution of automated CICD pipelines 

•    Understanding of Unix and Shell scripting. Investigation / Analysis / Fixing of Production incidents.

•    Managing the health of Production systems. Ensuring SLAs are met.

•    Experience in Agile/ DevOps environment and in assisting in production support. 

•    Understanding of customers' needs and delivering excellent customer service.

The successful candidate will also meet the following requirements:

•    Experience in Payments domain - ISO would be added advantage. 

•    Good to have knowledge in supporting - Hadoop, Hive 2.7.3 & above.

•    Open to working in UK/US shift, weekends and to be on-call support after office hours on need basis (Rotational)

•    Ready to take up and support multiple services across production Engineering world to support them technology basis rather functional.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India