Travel Executive

12 hours ago

Ahmedabad, Gujarat, India ECHT VENTURES Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Summary:

The Ticketing Manager is responsible for managing the complete ticketing operations of the amusement park, including on-ground counters, online ticketing platforms, group bookings, and customer service. This role ensures smooth guest entry processes, accurate revenue tracking, and a seamless ticketing experience for all visitors.

Key Responsibilities:


• Supervise day-to-day operations of ticket counters, online ticketing systems, and kiosk machines.


• Manage a team of ticketing staff, including hiring, training, scheduling, and performance monitoring.


• Ensure smooth entry and exit of guests through efficient crowd and queue management.


• Coordinate with IT/Tech teams to maintain and troubleshoot ticketing software, and QR scanners.


• Handle group bookings, school visits, and corporate tie-ups efficiently.


• Monitor ticket sales, track daily collections, and reconcile revenue reports.


• Implement and ensure adherence to ticketing policies, refund/cancellation guidelines, and pricing structure.


• Generate daily, weekly, and monthly ticketing reports for management.


• Address and resolve customer complaints or issues related to ticketing or entry.


• Coordinate with marketing for ticket promotions, discounts, combo offers, and seasonal pricing.


• Ensure compliance with health, safety, and security protocols at all entry points.

Requirements:


• Bachelor's degree in Business, Hospitality, or a related field.


• 3–5 years of experience in ticketing, preferably in amusement parks, entertainment venues, or large public attractions.


• Strong leadership and team management skills.


• Proficiency in ticketing and software; experience with online ticketing platforms is a plus.


• Excellent communication, customer service, and problem-solving abilities.


• Ability to work weekends, holidays, and peak hours as per operational needs.

Preferred Skills:


• Experience with crowd control and visitor flow management.


• Familiarity with CRM or access control systems.


• Data-driven mindset with knowledge of ticketing analytics and reporting.

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