Hotel General Manager

2 weeks ago

Kakkanad Kochi Kerala, India Zoot Stay, Infopark Kochi Full time ₹ 30,000 - ₹ 35,000 per year

Role Overview:

The General Manager will serve as the Business Head for the hotel division, taking full ownership of business performance, operations, and guest satisfaction across one or more hotel properties. This role requires a strategic thinker with strong leadership, commercial acumen, and the ability to drive growth and profitability while maintaining exceptional service standards.

Key Responsibilities:

1. Business Leadership & Ownership

  • Take complete ownership of hotel operations and business outcomes, including revenue, profitability, and brand positioning.
  • Oversee multiple hotels under the business and ensure consistent performance standards across all properties.
  • Develop and implement strategic business plans aligned with company goals.
  • Act as a key decision-maker and business representative for the hotel division.

2. Operations Management

  • Oversee day-to-day operations across all departments — Front Office, Housekeeping, F&B, Maintenance, and Sales.
  • Ensure operational efficiency, compliance with policies, and adherence to brand standards.
  • Review and analyze daily performance reports and implement corrective actions where needed.

3. Financial & Commercial Management

  • Drive revenue growth through effective pricing, occupancy optimization, and cost control.
  • Prepare and monitor budgets, P&L statements, and financial forecasts for all properties.
  • Identify new revenue streams, partnerships, and business opportunities.

4. People Management

  • Lead, mentor, and motivate hotel management teams to achieve business goals.
  • Foster a culture of accountability, ownership, and excellence among staff.
  • Oversee recruitment, training, and performance management for key roles.

5. Guest Experience & Brand Development

  • Maintain the highest standards of guest satisfaction and online reputation.
  • Ensure consistent brand experience across all hotels under management.
  • Handle escalations and ensure quick resolution of guest issues.

6. Expansion & Growth

  • Support the development and integration of new properties under the group.
  • Work closely with senior management in planning and executing expansion strategies.
  • Evaluate property performance and provide strategic recommendations for improvement.

Key Skills & Attributes:

  • Strong business acumen with a CEO-like mindset — results-driven and ownership-oriented.
  • Excellent leadership, communication, and interpersonal skills.
  • Strategic thinker with a hands-on operational approach.
  • Expertise in financial planning, budgeting, and performance analysis.
  • Ability to manage multi-property operations efficiently.
  • Knowledge of hotel technology systems, sales channels, and online reputation tools.

Qualifications & Experience:

  • Bachelor's or Master's degree in Hotel Management, Business Administration, or related field.
  • 10–15 years of experience in hospitality operations, with at least 5 years in a senior management role (preferably as GM or Cluster Head).
  • Proven track record of managing multiple hotels or large-scale operations.
  • Experience in both business and leisure hospitality segments preferred.

Job Type: Full-time

Pay: ₹30, ₹35,000.00 per month

Application Question(s):

  • What is your current / previous designation?
  • How many years of experience do you have in hotel industry?

Work Location: In person

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