
Telesales Executive
10 hours ago
Job Description:
Position Summary
We are looking for enthusiastic and self-motivated Tele Sales Executives (female candidates preferred for diversity hiring) for our Goregaon office. This entry-level role is ideal for freshers passionate about sales and customer interaction. You will play a key role in promoting logistics services via outbound calling, generating leads, and building long-term customer relationships.
Note: While this role welcomes female candidates, the hiring process remains inclusive and skill-based.
Key Responsibilities
- Make outbound calls to potential or existing customers to promote logistics services.
- Handle inbound calls, respond to queries, and provide basic service information.
- Qualify leads and record relevant customer information for follow-up.
- Maintain customer data and call records accurately in the CRM system.
- Perform regular follow-ups with leads to maintain engagement and interest.
- Share customer feedback or complaints with the relevant team for resolution.
- Learn and stay updated on logistics services, pricing, and processes.
Key Responsibility Areas (KRA)
- Outbound Calling- Initiate calls to potential clients to introduce services and gather interest.
- Lead Qualification- Accurately capture customer data and assess basic lead potential.
- Inbound Query Handling- Handle service-related questions and forward complex queries to senior staff.
- CRM Record Maintenance- Maintain updated call logs and notes in the CRM system.
- Follow-up Coordination- Assist in scheduling and executing follow-up calls.
- Product Knowledge
- Learn about logistics services, offerings, and pricing
Job Types: Full-time, Permanent
Pay: ₹12, ₹15,000.00 per month
Work Location: In person
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