Telesales Executive

2 days ago

Goregaon East Mumbai Maharashtra, India Crytal supply chain Solution Full time ₹ 1,20,000 - ₹ 1,50,000 per year

Job Description:

Position Summary

We are looking for enthusiastic and self-motivated Tele Sales Executives (female candidates preferred for diversity hiring) for our Goregaon office. This entry-level role is ideal for freshers passionate about sales and customer interaction. You will play a key role in promoting logistics services via outbound calling, generating leads, and building long-term customer relationships.

Note: While this role welcomes female candidates, the hiring process remains inclusive and skill-based.

Key Responsibilities

  • Make outbound calls to potential or existing customers to promote logistics services.
  • Handle inbound calls, respond to queries, and provide basic service information.
  • Qualify leads and record relevant customer information for follow-up.
  • Maintain customer data and call records accurately in the CRM system.
  • Perform regular follow-ups with leads to maintain engagement and interest.
  • Share customer feedback or complaints with the relevant team for resolution.
  • Learn and stay updated on logistics services, pricing, and processes.

Key Responsibility Areas (KRA)

  • Outbound Calling- Initiate calls to potential clients to introduce services and gather interest.
  • Lead Qualification- Accurately capture customer data and assess basic lead potential.
  • Inbound Query Handling- Handle service-related questions and forward complex queries to senior staff.
  • CRM Record Maintenance- Maintain updated call logs and notes in the CRM system.
  • Follow-up Coordination- Assist in scheduling and executing follow-up calls.
  • Product Knowledge
  • Learn about logistics services, offerings, and pricing

Job Types: Full-time, Permanent

Pay: ₹12, ₹15,000.00 per month

Work Location: In person

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