Travel Customer Operations Executive

2 weeks ago


Delhi, Delhi, India Fly Adn Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company :-
   Fly ADN

Job Title :-
Travel Customer Operations Executive.

Location :-
12/16 Metro Mall Building , Near Gaffar Market Karolbag New Delhi.

Required person :-
3-4.

Key Responsibilities:

  • Making quotation, travel itineraries, tour packages, costing to the customers
  • Arranging Hotel Booking, Flight Booking, other transport bookings as per the Travel itineraries in very effective and systematic manner to optimize time slots and priority.
  • Communicating with suppliers & service providers
  • Answering Calls both In-bound and Out-bound
  • Follow up with clients by phone/email about their queries.
  • Keeping track on documentation, payments.
  • Follow-up with customers for feedback about their experience of the tour and service
  • Follow the set SLA and guidelines
  • Meet the set target
  • Better understanding of portal

Qualifications:

  • 1+ Year Experience in holidays and travel industry
  • Excellent communication skills
  • Should be multi-lingual
  • Ability to ask open-ended questions and uncover information
  • Ability to work as part of a team
  • Well organized, meticulous attention to detail with ability to multi-task


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