Visa Counselor

8 hours ago

Jalandhar, Punjab, India The Visa Engineers Full time ₹ 2,88,000 - ₹ 3,60,000 per year

Visa Counsellor – Calling Duties

We are looking for a Visa Counsellor who will primarily handle calling and client communication duties. This role involves reaching out to prospective students and clients, providing them with accurate visa information, and guiding them through the application process.

Key Responsibilities

  • Make outbound calls to students and clients who have enquired about study abroad, work permits, or immigration services.
  • Answer incoming calls and resolve queries regarding admission requirements, visa processes, and documentation.
  • Provide step-by-step guidance on country-specific visa procedures, timelines, and eligibility.
  • Follow up with clients regularly to ensure timely submission of documents and application forms.
  • Schedule counselling sessions, walk-ins, and document verification appointments.
  • Maintain proper call logs, update CRM systems, and report daily calling activities to the team lead.
  • Coordinate with the admissions and documentation team to ensure smooth processing of applications.
  • Remind clients about pending tasks like payments, SOP submissions, or missing documents.

Required Skills

  • Excellent verbal communication skills with a polite and professional phone manner.
  • Basic knowledge of visa procedures for popular study destinations (training will be provided).
  • Good organizational skills to manage multiple leads and follow-ups.
  • Proficiency in MS Office, email handling, and CRM tools.
  • Ability to work under targets and deliver results within deadlines.

Success Indicators

  • High call conversion rate and timely follow-ups.
  • Positive feedback from clients and students.
  • Smooth coordination with internal teams and minimal errors in documentation.

Job Type: Full-time

Pay: ₹18, ₹30,000.00 per month

Work Location: In person

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