Fire & Home Insurance Claims

22 hours ago

Bengaluru, Karnataka, India Vidpro Consultancy Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Claims Handling:

  • Manage end-to-end claims processes for home insurance policies, covering both structure and/or

contents.

  • Ensure accurate and thorough evaluation of claims documentation for compliance with policy terms

and conditions.

  • Manage end-to-end claims processes for home insurance policies, covering both structure and/or

contents. Assess and validate claims arising from any of the following insured events:

  • Fire
  • Explosion or Implosion
  • Lightning
  • Earthquake, volcanic eruption, or other convulsions of nature
  • Storm, Cyclone, Typhoon, Tempest, Hurricane, Tornado, Tsunami, Flood, and

Inundation

  • Subsidence of land, Landslides, or Rockslides
  • Bush fire, Forest fire, Jungle fire
  • Impact damage caused by external objects (e.g., vehicles, falling trees, aircraft, walls,

etc.)

  • Missile testing operations
  • Riots, Strikes, Malicious Damages
  • Acts of terrorism (as per the Terrorism Clause)
  • Bursting or overflowing of water tanks, apparatus, and pipes
  • Leakage from automatic sprinkler installations
  • Theft

Customer Interaction:

  • Act as a primary point of contact for customers, providing clear guidance and support throughout the

claims process.

  • Communicate policy coverage details, exclusions, and settlement outcomes professionally and

empathetically.

Claims Assessment and Investigation:

  • Collaborate with surveyors, loss assessors, and other relevant stakeholders to verify claims and assess

damage.

  • Conduct detailed evaluations of claim eligibility and recommend settlement amounts based on policy

guidelines.

Regulatory Compliance:

  • Maintain accurate and detailed claims records, ensuring compliance with internal policies, regulatory

requirements, and KYC norms.

  • Stay updated on regulatory guidelines related to home insurance and P&C claims handling.
  • Fraud Detection:

Identify potential fraudulent claims and escalate them to the appropriate teams for further investigation.

Team Collaboration:

  • Work closely with underwriters, surveyors, and other internal teams to facilitate efficient claim

settlements.

  • Provide insights and feedback based on observed claim trends and customer feedback, which helps

Underwriters and the product development team for better product & benefit planning.

Key Competencies:

  • Empathy and professionalism in customer interactions.
  • Ability to handle multiple claims efficiently while maintaining accuracy.
  • Collaborative mindset with the ability to work across teams and departments.
  • A proactive approach to identifying and resolving claims-related challenges

This role offers an opportunity to leverage your expertise in P&C insurance and home insurance claims

management while delivering a superior customer experience.

Expertise and Qualifications

  • Any Bachelors degree, preferably in Finance, Business, insurance, or a related field.
  • Minimum 3-5 years of experience in insurance claims handling, with a preference for expertise in Property

and Casualty (P&C) insurance.

  • Comprehensive knowledge of home insurance products, insured event coverages, and exclusions.
  • Strong analytical skills and attention to detail for claims assessment and validation.
  • Excellent customer service and communication skills.
  • Proficiency in claims management systems and related tools.
  • Familiarity with regulatory compliance, fraud prevention, and KYC processes.

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