Sr Associate/Specialist

ACKO is the protection destination for over 200 million tech-savvy families across India, protecting their families, assets and money. Launched in 2016, ACKO started by reimagining insurance, making it simple, hassle-free and customer-first. Today, our mission goes beyond that: we aim to touch the lives of 1 million users, building products that solve real-world problems with technology at the core.

We are not just another insurance company, our DNA is product-tech, and our approach is bold, innovative, and digital-first. From zero commission, zero paperwork, and instant renewals to same-day claims settlements and app-based tracking, ACKO is a Welcome Change from traditional insurers.

But what truly sets us apart? Our people. At ACKO, every Acker's voice and ideas matter. We're a vibrant, inclusive team of creators, thinkers, and doers, building products that redefine protection while ensuring each Acker grows, thrives and does meaningful work.

Join us at ACKO, where bold ideas, real impact and tech-driven innovation redefine protection and peace of mind - and where YOU can make a real difference in people's lives. ACKO is a product-tech company, launched in 2016, solving real-world problems for customers, starting with insurance. And as a customer-first organization serving the digitally-savvy, ACKO's value proposition of ʻWelcome Change' focuses on offerings that make insurance simple and hassle-free With features such as zero commission, zero paperwork, instant renewal, same-day claim settlements, and app-based updates on claims, ACKO is a 'Welcome Change' from traditional insurers.

Having said that, we are not just another conventional insurance firm, or the people consulted solely for "claims" Anchored in a tech-centric philosophy, ACKO's approach fuels innovation, empowering us to develop comprehensive products that cater to every aspect of our customers' insurance requirements. And while we are at it, we put our Ackers at the heart of everything we do. We're not your typical 9-to-5 workplace; we're a vibrant and inclusive bunch of innovators and creators making sure every Acker's idea matters, their voice is heard, and their growth is part of our mission.

The Senior Associate/Specialist - Home Insurance Claims Handler will manage and process claims filed by group/retail customers under home insurance policies. The role involves handling claims for both self-owned and leveraged properties, ensuring accurate assessments, compliance with policy terms, and exceptional customer service. The claims handled may arise from various insured events, as outlined below. This position demands expertise in Property and Casualty (P&C) insurance, strong analytical abilities, and a customer-centric approach to ensure timely and accurate claims resolution.

• Any Bachelor's degree, preferably in Finance, Business, insurance, or a related field.

• Minimum 3-5 years of experience in insurance claims handling, with a preference for expertise in

• Property and Casualty (P&C) insurance.

• Comprehensive knowledge of home insurance products, insured event coverages, and exclusions.

• Strong analytical skills and attention to detail for claims assessment and validation.

• Excellent customer service and communication skills.

• Proficiency in claims management systems and related tools.

• Familiarity with regulatory compliance, fraud prevention, and KYC processes.

Claims Handling:

• Manage end-to-end claims processes for home insurance policies, covering both structure and/or contents.

• Ensure accurate and thorough evaluation of claims documentation for compliance with policy terms and conditions.

• Manage end-to-end claims processes for home insurance policies, covering both structure and/or contents. Assess and validate claims arising from any of the following insured events:

  • Fire

  • Explosion or Implosion

  • Lightning

  • Earthquake, volcanic eruption, or other convulsions of nature

  • Storm, Cyclone, Typhoon, Tempest, Hurricane, Tornado, Tsunami, Flood, and Inundation

  • Subsidence of land, Landslides, or Rockslides

  • Bush fire, Forest fire, Jungle fire

  • Impact damage caused by external objects (e.g., vehicles, falling trees, aircraft, walls, etc.)

  • Missile testing operations

  • Riots, Strikes, Malicious Damages

  • Acts of terrorism (as per the Terrorism Clause)

  • Bursting or overflowing of water tanks, apparatus, and pipes

  • Leakage from automatic sprinkler installations

  • Theft

Customer Interaction:

• Act as a primary point of contact for customers, providing clear guidance and support throughout the claims process.

• Communicate policy coverage details, exclusions, and settlement outcomes professionally and empathetically.

Claims Assessment and Investigation:

• Collaborate with surveyors, loss assessors, and other relevant stakeholders to verify claims and assess damage.

• Conduct detailed evaluations of claim eligibility and recommend settlement amounts based on policy guidelines.

Regulatory Compliance:

• Maintain accurate and detailed claims records, ensuring compliance with internal policies, regulatory requirements, and KYC norms.

• Stay updated on regulatory guidelines related to home insurance and P&C claims handling.

• Fraud Detection: Identify potential fraudulent claims and escalate them to the appropriate teams for further investigation.

Team Collaboration:

• Work closely with underwriters, surveyors, and other internal teams to facilitate efficient claim settlements.

• Provide insights and feedback based on observed claim trends and customer feedback, which helps Underwriters and the product development team for better product & benefit planning.

Key Competencies:

• Empathy and professionalism in customer interactions.

• Ability to handle multiple claims efficiently while maintaining accuracy.

• Collaborative mindset with the ability to work across teams and departments.

• A proactive approach to identifying and resolving claims-related challenges.

This role offers an opportunity to leverage your expertise in P&C insurance and home insurance claims management while delivering a superior customer experience.