Captain

3 days ago

Delhi, Delhi, India Lite Bite Foods (LBF) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

FUNCTIONAL, SUPERVISORY AND ADMINISTRATIVE DUTIES AND RESPONSIBILITIES:

  1. Supervise the functions of the department employees, facilities smooth operations on a daily basis.

  2. Ensures clean & safe work environment for team & Customers.

  3. 80% time in customers area: ordering, processing sales &managing customer concerns.

  4. To maintain staff discipline and to ensure their grooming and appearance is as per desired specification.

  5. To conduct daily lineups/briefings with all staff and update them about any special events/promotions and targets for the day.

  6. Assign the respective sections to the staff in each shift.

  7. Takes customer feedback Be conversant with all items on the menu and emphasize on up selling.

  8. Attend to all guest queries promptly in a professional manner to ensure 100 % guest satisfaction

  9. Maintain inventories of supply items, all crockery, cutlery & glassware and generally assist the outlet manager to minimize costs, spoilages and breakages.

  10. To maintain a high standard of personal appearance and hygiene at all times.

  11. Ensure minimal integrity issues at the outlets

  12. To give the feedback of guest/staff to Restaurant Manager/Assistant Restaurant Manager on a regular basis.

  13. To ensure training plans assigned to each employee is followed up on and the respective feedback given to manager.

  14. To conduct sessions on food and beverage with team members so as to ensure service standards are up to the mark at all time

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