Cluster Manager

7 days ago

East India WEST BENGAL Siliguri Tier Bajaj Finance Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Job Purpose
"This position is open with Bajaj Finance ltd"Duties and Responsibilities

• To achieve collection targets assigned to the territory by meeting collection target for the states or region assigned.

• Meeting the Target on Cost of Collections. Ensuring meeting PI Targets within cost limit specified.

• Ensuring legal guidelines are complied for entire collection structure in letter and sprits.

• Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force.

• Ensure adherence to the Code of Conduct.

• Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.

• Keeping the write off per cent within risk pricing.

• Control GCL portfolio in terms of bucket flows.

• Handle customer issues escalations.

• Feed back on credit policy based on market conditions.

• Approve waivers on PI as per delegation matrix.

• Ensuring documented feedback and action taken on all cases in soft buckets.

• Ensuring adequate "Feet on Street" availability area-wise / bucket-wise / segment-wise.

• Manage and put support mechanism for legal / police issues.

• Ensuring audit queries are complied with, ensuring corrective and preventive action.

• Manage productivity by fixing productivity parameters for DMA / Agencies / collection executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Collection officers.

• Recruitment of collection officers / area managers.

• Constant evaluation of collection officers/area managers.Required Qualifications and Experience
"
• People Management skills.

• Demonstrated success & achievement orientation.

• Excellent communication skills.

• Negotiation Skills

• Strong bias for action & driving results in a high performance environment.

• Demonstrated ability to lead from the front.

• Excellent relationship skills.

• Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance..

• Exceptionally high motivational levels and needs to be a self starter.

• Working knowledge of computers."

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