Sr Mgr-Software Engineering

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdue with accounts that have a high exposure.

Details for the requisition

As a Salesforce Marketing Automation Senior Engineer, you will design, implement, and deploy Salesforce Marketing Cloud solutions to a wide variety of clients at the enterprise level. You will lead the Marketing Cloud solution designs of larger, cross-cloud marketing projects and/or owns the entire project/solution design in those instances where Marketing Cloud or Pardot are implemented. 

Our Salesforce practice values teamwork, quality work, innovation, and customer success. Our team is composed of people who are passionate about Salesforce, delivering on-time, exceeding expectations, and ensuring success for our clients. We are looking for those who share our passion and the desire to work with the best and brightest. Come build with us

RESPONSIBILITIES:

• Proactively engaging with customers to manage their digital multi-channel Marketing Automation projects.

• Understand out-of-the-box Marketing Cloud functionality, and have the ability to leverage and tailor these based on customer requirements

• Engaging with customers' business and technical staff, e.g. in discovery workshops, to find the right solutions for their Marketing Cloud projects

• Develop functional specifications and create and update solution blueprint documentation.

• Recommend best practices for key Journey Builder/Engagement Studio campaigns.

• Developing an end-to-end solution plan and, depending on the project organization, acting as a technical lead for the project from initial kickoff through requirements analysis, design, and implementation phases to go-live

• Iterate on solutions through a Build/Test/Review cycle with stakeholders

• Negotiate solutions to complex scenarios with multiple parties and agendas

• Provide guidance to optimizing marketing operations. 

• Conduct technical requirements gathering, review, and architecture review sessions.

• Design integrations between SFMC products and the rest of sales, service and marketing eco-system.

• Influence and coach customers throughout their Salesforce journey

• Coach, mentor and develop junior resources

• Make decisions that positively impact Customer, Company, and Individual metrics

• Proactively identify and analyze issues / obstacles to determine and recommend appropriate courses of action

• Deliver and execute on technical design solutions, customizing where required, using Salesforce Marketing Cloud and other Salesforce Digital Engagement solutions.

• Will have Hands on coding for upto 30%25 in a sprint if required. 

Required Skills

• 8+ years implementation experience in Salesforce Marketing Cloud Content Builder, Contact Builder, Email Studio, Automation Studio, Mobile Studio, and Journey Builder (Interaction Studio/Customer 360 Audiences a plus)

• Expert on Salesforce Marketing Cloud product set including Advertising Studio, Interaction Studio, Customer 360 Audiences, Content builder, journey builder, Contact builder and Audience segmentation. Email Studio and Marketing Cloud Intelligence.

• Experience in a technical leadership role designing, building, and executing complex automated marketing programs with Salesforce Marketing Cloud

• Excellent interpersonal skills, with the ability to conceptualize and communicate highly detailed technical concepts to technical and non-technical audiences

• Ability to take initiative and lead, motivate, and oversee teams to produce results

• Ability to design system architectures and data models

• Solid knowledge of: JavaScript, SSJS, AMP script, HTML, CSS, SQL

• Solid knowledge of Java, Kubernetes, SQL, Big data platform, data model and schema

• Experience working with APIs – SOAP and REST based Marketing cloud APIs and SDKs

• Knows setup regarding SAP, private domain, registered domain, IP setup, IP warm up plan, email deliverability, email logs.

• Team player attitude and ability to work in a high energy business environment

Certifications (Must Have)

• Marketing Cloud developer

• Marketing Cloud Administrator

• Marketing Cloud Email Specialist

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 

• Bonus incentives 

• Support for financial well-being and retirement 

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 

• Generous paid parental leave policies (depending on your location) 

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 

• Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.