ServiceNow Architect

18 hours ago

Pune, Maharashtra, India Jade Global Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Role & responsibilities

Job Description

  • Job Description: The ITOM/ ITAM Architect designs the enterprise-wide strategy for CMDB, ITOM, and IT Asset Management on the ServiceNow platform. You will create a cohesive architecture that unifies asset data from disparate sources and embeds asset management processes into the fabric of IT Service Management operations..

  • Roles & Responsibilities:

  • Design the comprehensive solution architecture for the entire ITAM suite (HAM Pro, SAM Pro, Contract Management).

  • Design the comprehensive solution architecture for the most common ITOM modules (CMDB, Discovery, Svc Mapping, Event Management)
  • Define the data governance model for asset information, ensuring data quality and integrity.
  • Define strategic solutions to incorporate CMDB & ITOM information into ITSM Operations to automate & optimize ITSM processes.
  • Architect the integration strategy with all relevant systems, including End- Point management, Security, IAM, and discovery tools.
  • Develop a strategic roadmap for expanding CMDB & ITAM capabilities to include all facets of Asset Management, Cloud, and Infrastructure
  • Ensure the ITOM & ITAM architecture supports financial reporting, compliance audits, and cost optimization initiatives.
  • Advise concerned stakeholders on best practices for asset management, configuration management, and the business value of the ServiceNow platform.
  • Experience: A minimum of 8 years of hands-on experience with the ServiceNow platform.

  • Certifications:

  • ServiceNow Certified System Administrator (CSA) - Required.

  • Certified Implementation Specialist (CIS) in at least one of the core module areas (e.g., ITSM, ITOM, CMDB, ITAM, CSM, SecOps) - Required.

  • Certified Application Developer (CAD) - Highly Preferred.

  • Technical Skills: Deep expertise in JavaScript, Glide APIs, REST/SOAP integrations, Flow Designer, and other ServiceNow Core Components.

  • Methodology: Proven experience working in Agile/Scrum development environments.
  • Soft Skills: Excellent communication, problem-solving, leadership, and stakeholder management skills.

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