Policy Implementation

Job ID: 41936

Location: Bangalore, IN

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 14 Oct 2025

Job Summary

• The CIB Coverage COO KYC Policy Implementation (PI) team manages the implementation of Group and local KYC requirements for CIB originating from CFCR and applied by the First Line community of local/regional Business teams, Client Management Teams (CMT) and Delivery Operations.
• The Team also actively supports the design and development of the target state KYC processes under the current Transformation programme.
• We are currently hiring a Policy Implementation Manager (AVP) based in Bangalore to strengthen the team.
• We operate an end-to-end accountability model where each team member takes charge of the entire policy implementation process, from initial consultation to delivery and warranty. Similarly, team members own the entirety of specific Transformation initiatives. This is a role for individuals with a strong sense of achievement and willing to learn and apply a wide array of skills across a broad range of stakeholders.

Key Responsibilities

Strategy

• The KYC Policy Implementation ("PI") team within CIB Coverage COO manages the implementation of Group and local KYC requirements for CIB originating from 2nd Line Compliance (AML Policy and CFCR) and applied by the First Line community of Country/Regional Business Teams, Client Management Teams and Delivery Operations Teams in-country and in Global Banking Services (GBS).

• The Team also actively supports the current Transformation programme via expert policy input into the design and development of the target state KYC processes, data structures and platforms.

We are currently hiring a KYC Policy Implementation Manager based in Bangalore to support:

• The implementation of Group Standards and/or of local requirements in the SC Network across Customer Due Diligence, Name Screening, Anti-Tax Evasion and Financial Crime Information Sharing
• The KYC tenet of the Fit For Growth Transformation programme and the implementation of a Trigger Based framework to ongoing KYC Reviews.

Business

• Support the Business in understanding the impacts of changes in regulatory requirements;
• Approach implementation of changes from a Business, Client, and RM lens;

Processes

Policy Implementation

• Support the end-to-end change process from initial policy consultation to delivery and warranty, whether for changes to Group Standards or local Country Addenda:
• Perform Client Lifecycle Impact Assessment ("CLIA") related to policy changes;
• Support the implementation and enhancements of systems, processes, and controls;
• Engage with Delivery Operations and Client Management Teams to define and operationalise process changes arising from new or evolving requirements;
• Support training and communications to the user community;
• Facilitate ongoing improvement of KYC/CDD processes;
• Work closely with Regional stakeholders to enhance the quality of process guidance based on user feedback and thematic issues identified via Quality Control.

Fit For Growth Transformation – KYC Trigger Based Reviews

• Act as KYC Subject Matter Expert to the programme
• Ensures compliance of business rules engine to internal policies and procedures
• Redevelop Line of business procedures to match the new operating model
• Review and sign off fitness of individual capabilities such as Trigger Rules engine, data aggregator
• Support engagement with the Network countries in their adoption of the framework
• Assess local KYC requirements against Global Key Risk Attributes and support codification thereof
• Participate in other ad-hoc aspects of the programme

Risk Management

• Support the application of risk management disciplines as required such as recording and tracking of risk events;
• Follow at all times operational risk management requirements.

Governance

• Adhere at all times to applicable governance requirements.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• KYC Process Owner
• FFG and CL Transformation stream Leads
• Regional, cluster and in-country Client Management Teams (CMT) and CDD Execution Teams
• GBS Operations
• Group, Cluster and Country Conduct and Financial Crime Compliance (CFCC)
• Country Operational Risk
• Product Owners for core Client Life Cycle Management systems and tools
• Other stakeholders as involved from time to time in the policy implementation process

Qualifications

• Master's degree, minimum

• Certification in Compliance, Risk or Governance desirabl

• Minimum 10 years' experience in Corporate and Investment Banking

• Relevant experience in CDD/KYC supporting an in-depth understanding of requirements and their application in 1st Line processes
• Experience in change and transformation programmes
• Solid understanding of the industry's products and services
• Experience in Compliance, Risk Management or Governance in 1st Line (Front Line or Operations)
• Demonstrable ability to work effectively across stakeholder groups and geographical boundaries
• Good understanding of the dynamics of financial regulation, knowledge of Financial Crime Compliance desirable but not essential

Skills and Experience

• Written Communication
• Verbal Communication
• Interpersonal Skills
• MS Office
• Data analysis – Excel
• Presentation – PowerPoint

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.