Senior Manager, Policy Hub

Job ID: 37523

Location: Bangalore, IN

Area of interest: Governance, Risk Management & Compliance

Job type: Regular Employee

Work style: Office Working

Opening date: 20 Aug 2025

Job Summary

• This role supports Compliance, Financial Crime and Conduct Risk (CFCR) Policy SME as part of the Policy Hub based in Bangalore. The role holder will be part of the team that enables the administration of Framework, Policy and Standard documents and ensuring that the Enterprise Risk Management Framework (ERMF) and Framework and Policy Governance Standards (FPGS) are adhered to.
• The Policy Hub follows a Single Point of Contact (SPOC) model aligned to each Policy Owner delegate although the SPOC may consist of more than one individual. This ensures clear accountability and stream-lined communication. Activities of the staff in Bangalore will be closely aligned to the SPOC in Kuala Lumpur.
• The role holder will work in close alignment with the key stakeholders and their teams to ensure value is delivered to expectation and there is transparency in prioritisation of BOW and resource alignment.

Key Responsibilities

Strategy

• Key contributor to the development of the function's vision and purpose, transform the Bank through professionalising regulatory policy and framework should be managed, and progressively guide all parties involved to perform their roles more effectively and efficiently
• Key contributor in the operational design and implementation of the structural buildout of managed services to ensure the business case benefits are realised.
• Keep abreast of industry and internal insights to optimise the Group's effectiveness and efficiency to manage the regulatory policy and framework.

Processes

Policy Design, drafting and consultation

• Draft and update policy/standard/LA.
• Support the consultation process as directed by Policy Owning teams
• Provide 1LOD consultation.

Policy roll-out and implementation

• Develop and execute communications and, trainings, and implementation plans.
• Manage logistics of training and communication roll-out.

Compliance monitoring

• Monitor results of validation measures for controls liked to policy requirements.

Policy review and maintenance

• Ensure adherence to policy management requirements.
• Execute GovPoint administration requirements on behalf of Policy Owners. Oversee Administration of documents in GovPoint
• Provide bespoke services to Policy Owning teams

Framework and Policy management administration

• Maintenance and creation of distribution lists and sharepoint sites
• Execute RCSA process including consolidate RCSA results and engage relevant stakeholders to remediate on RCSA exceptions
• Administration of the consultation pipeline, annual effectiveness review and refresh of RCSA guidance.
• Provide advise and support to stakeholders in 1LOD and 2LOD on the Policy Management process.
• Develop and maintain management information based on GovPoint data and other ad hoc risk reports as requested by Policy Owning teams.

People & Talent

• Uphold and reinforce the independence of the OTCR and CFCR function from those whose primary responsibility is to maximise short term revenues and profits.
• Promote and embed a culture of openness, trust, and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
• Instil an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are second nature.
• Promote the culture and practice of OTCR and CFCR standards (including conducting business within regulatory requirements, and to high ethical standards) within the Bank and embed a Here for good culture and the Group Code of Conduct.
• Responsible for building a culture of good conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the Group. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Provide ongoing training and development, as appropriate, to ensure that team members are competent, suitably skilled and qualified for their roles, and ensuring that they have effective supervision in place to mitigate any risks.

Risk Management

• In addition to the core risk management responsibilities of the role set out above, the role holder must act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated to management and through the relevant committees.
• Escalating serious regulatory breaches or where risk appetite has been breached to senior management for regulatory notification as appropriate.

Governance

• Ensure there areDevelop appropriate dashboards and metrics to have oversight and governance of the key risk and the associate controls are effective.
• Ensure thereAdhere to arethe clearagreed risk escalation matrix

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• CFCR/OTCR Framework & Policy Team
• CFCR/OTCR Policy Owners
• CFCR/OTCR Standard Owners
• CFCRR/OTCR Advisory / Coverage Teams (Group, Regional and Country)
• ERM team (including Risk Pod / GovPoint team)

Qualifications

• Bachelor's degree qualification and at least 7-10 years of experience in financial services with a specialisation in policy and frameworks, or Risk Management and Governance in a similar Bank or a Global Financial Institution

Skills and Experience

• Results orientated, with attention to detail
• Inter-personal skills; comfortable in building relationships
• Written and oral communication skills
• IT fluent - competency in e.g., MS Word, Excel and PowerPoint
• Self-motivated, driven, able to operate in fast-paced environment
• Problem identification skills, analytical, solution oriented

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.