Workshop Manager

4 days ago

Patna, Bihar, India Zenplus Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Staff Management: Supervising technicians, service advisors, and other workshop personnel. Setting performance goals, conducting performance reviews, and fostering a positive and productive work environment.
  • Service Operations: Coordinating and scheduling repair and maintenance work, ensuring timely and accurate completion of jobs. Overseeing the quality of work performed, adhering to manufacturer specifications and safety standards.
  • Customer Service: Managing customer interactions, addressing inquiries and complaints, and ensuring high levels of customer satisfaction.
  • Inventory Management: Monitoring stock levels of parts and supplies, ordering new items as needed, and maintaining an organized inventory system.
  • Financial Management: Managing the workshop's budget, tracking expenses, and identifying opportunities to improve profitability.
  • Compliance and Safety: Ensuring the workshop adheres to all relevant safety regulations, environmental guidelines, and company policies.
  • Maintenance and Equipment: Overseeing the maintenance and proper functioning of all tools, equipment, and machinery within the workshop.

Essential Skills:

  • Technical Expertise: A strong understanding of automotive systems, repair procedures, and diagnostic equipment.
  • Leadership and Management: Ability to motivate and guide a team, delegate tasks effectively, and resolve conflicts.
  • Customer Service:Excellent communication and interpersonal skills to interact with customers and build strong relationships.
  • Financial Acumen:Understanding of budgeting, cost control, and revenue generation.
  • Problem-Solving:Ability to identify and resolve issues related to vehicle repairs, customer complaints, or operational challenges.
  • Organization and Planning:Ability to manage multiple tasks, prioritize work, and maintain an organized workspace.
  • Compliance and Safety:Knowledge of relevant safety regulations and the ability to ensure a safe working environment.

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