Production Services Specialist II

Job Description

Job Title: Production Services Specialist II - GBS

Location: Chennai, India
Additional locations: See less

: About us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. Were devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

APSE provides Application production support for all the applications in Bank. Data Transaction Services is part of Banking Application production support that provides file transmission support for the enterprise.

Banking Production Support - Data Transaction Services (DTS) is responsible for providing secure information movement and transformation within and outside of the enterprise, facilitating data growth, improving business capabilities, and providing oversight to reduce security risks and strengthen data leakage protection.

DTS provides the enterprise data transaction solutions and continues to consolidate the custom business aligned implementations. In addition to every internal line of business, DTS serves over 35,000 worldwide, distinct institutional clients, private, and public entities.

• Need to provide end-to-end production support for Critical applications.
• Need to troubleshoot system issues and provide solutions.
• Need to work with Infrastructure and Development teams to keep the system stable.
• He/She should perform Incident, Change, and Problem manager role.
• As a senior team member, need to do the manager role in his/her absence.

Responsibilities

• Production support for Critical Data Transaction platforms.
• Incident, Problem, and Change Management are the primary responsibilities.
• The application is running on the Sterling Integrator platform. Need to provide production support for this application.
• Understand JAVA, Middleware, and Database errors.
• Need to integrate with various applications inside and outside the bank, resolve client issues and triage whenever there are issues due to application stability.
• Strong working knowledge in communication protocols.
• End to End to SME support for the application.
• Work with Network team for internal and external connection issues.

Production Support tasks

• Monitor Production Application

• Incident and Problem Management

• Change Management

• Patching and Maintenance

• ARC exercises, Isolation Exercises

• Triage Support

• Rise Deliverables, Disaster Recovery

• Rehost support

• Onboarding escalations and onboarding setup escalations.

• Associate needs to coordinate with external clients or Businesses related to connectivity or transmission-related issues.

• Open early triages for all the issues before they impact and address the escalations on time.

• Possesses extensive technical or functional knowledge that enables resolution of complex onboarding technical issues.

• Ensure availability whenever the team needed support.

Requirements* Education*

• University Degree

Certifications (If Any)

• Not mandatory

Experience*

• 6 to 12 Years

Foundational skills

• Strong knowledge in Linux.
• Strong in SQL and Networking concepts (communication protocols).
• Knowledge in Monitoring tools: Splunk, Dynatrace.
• Worked in Production Support; Strong working knowledge in Incident, Change, and Problem Management.

Desired skills

1. Strong in Networking Concepts.
2. Knowledge in web services based transmissions (REST).
3. Working knowledge in Java-based applications.
4. Working knowledge in any one of the middleware applications.
5. Good idea in next-gen technologies.

Work Timings*

• 12:30 PM to 9:30 PM | 6:30 AM to 3:30 PM (Rotational)

Job Location*

• Hyderabad/ Chennai/Mumbai/Gift/Gurugram

Learn more about this role

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