Retail Store Manager

2 days ago

Pune, Maharashtra, India Lucira Jewelry Full time ₹ 5,00,000 - ₹ 15,00,000 per year

JOB DESCRIPTION

Job Title:
Store Manager - Pune

Location:
JM Road, Pune

Experience:
3-15 years

Working Days:
6 Days

Department:
Retail & Sales

Reports To:
Sales Director

Interested candidates can apply here:

Job Summary:

We are seeking an experienced and customer-focused
Jewelry Retail Store Manager
to lead the daily operations of our store. The ideal candidate will have a passion for fine jewelry, exceptional leadership skills, and a proven track record in retail sales management. This role involves overseeing staff, driving sales, maintaining visual merchandising standards, and ensuring an outstanding customer experience.

Key Responsibilities:

Sales & Customer Service:

  • Achieve or exceed monthly and annual store sales goals.
  • Lead by example to deliver exceptional customer service and build lasting client relationships.
  • Handle high-value transactions with discretion and professionalism.
  • Resolve customer complaints and ensure overall client satisfaction.

Team Leadership:

  • Recruit, train, supervise, and motivate store staff.
  • Conduct regular performance evaluations and provide coaching for development.
  • Create and manage staff schedules to ensure adequate coverage.

Store Operations:

  • Oversee daily store operations including opening and closing procedures.
  • Maintain inventory accuracy and manage stock levels.
  • Ensure compliance with company policies, procedures, and security standards.
  • Coordinate with vendors and manage repairs, special orders, and consignments.

Visual Merchandising & Presentation:

  • Maintain high standards for store appearance and product displays.
  • Implement seasonal and promotional merchandising strategies.
  • Ensure all jewelry is properly tagged, clean, and attractively displayed.

Administrative Duties:

  • Prepare daily, weekly, and monthly sales reports.
  • Manage store budget and expenses.
  • Coordinate with head office or regional management on marketing, inventory, and staffing.

Requirements:

  • 3+ years of retail management experience, preferably in luxury or jewelry retail.

  • Strong leadership and team-building skills.

  • Excellent interpersonal and communication skills.

  • Sales-driven with a deep understanding of clientele and relationship selling.

  • Detail-oriented with excellent organizational and problem-solving abilities.

  • Proficiency in POS systems, Microsoft Office, and retail management software.

  • Knowledge of gemstones, diamonds, and precious metals is a plus.

  • Ability to work flexible hours, including weekends and holidays.

Preferred Attributes:

  • Strong understanding of fine jewelry, precious metals, and gemstones.
  • High emotional intelligence and client-centric approach.

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