Accounts Receivable Caller

3 days ago

Ahmedabad, Gujarat, India Find Good Resource Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Roles and Responsibilities

  • Manage accounts receivable calls to resolve customer queries, disputes, and outstanding payments.
  • Utilize strong communication skills to negotiate payment plans and settlements with customers.
  • Identify potential issues and escalate them to senior team members or supervisors as needed.
  • Maintain accurate records of all interactions with customers using our CRM system.

  • Meet daily/weekly targets for collections performance metrics such as first call resolution rate, average handling time, etc.

  • Perform collections activities sending payment reminders, following up on overdue invoices, and maintaining customer payment records.

  • Manage AR-related support tickets (invoice copies, payment confirmations, and disputes) via Zendesk or similar systems.
  • Update and maintain AR trackers, logs, and reports in Excel and Dynamics 365.
  • Review and edit PDF invoices, ensuring accuracy before sending to clients.
  • Assist in reconciliation and reporting to support the onshore AR team.
  • Maintain clear communication with clients and escalate complex cases as required.

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