Accounts Receivable Caller

4 days ago

Ahmedabad, Gujarat, India AccQdata Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Role & responsibilities

  • Perform pre-call analysis and check the status by calling the payer or using IVR or web portal services
  • Maintain adequate documentation on the client software to send the necessary documentation to insurance companies and maintain a clear audit trail for future reference
  • Record after-call actions and perform post-call analysis for the claim follow-up
  • Assess and resolve inquiries, requests, and complaints through calling to ensure that customer inquiry are resolved at the first point of contact
  • Provide accurate product/ service information to the customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received, etc prior to making the call
  • Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials/underpayments

Preferred candidate profile

  • Accounts receivable follow-up/denial management for US healthcare customers
  • Fluent verbal communication abilities/call centre expertise
  • Knowledge of Denials management and A/R fundamentals will be preferred
  • Willingness to work continuously in night shifts
  • Basic working knowledge of computers.
  • Prior experience of working in a medical billing company and use of medical billing software will be considered an advantage. We will provide training on the client's medical billing software as part of the training.
  • Knowledge of Healthcare terminology and ICD/CPT codes will be considered a plus
  • We are hiring fresh graduates as well as experienced resources

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