Head Of Department Operations

2 days ago

Bengaluru, Karnataka, India Popo Ventures Full time ₹ 12,00,000 - ₹ 36,00,000 per year

in overseeingand reportingoptimisingulfilmentfulfilmentoptimiseand

Job Descriptions:

Role: Assistant General Manager / Head of Operations

Position: 01

Experience: Minimum 8 years or more experience in Dine-in Restaurants

Gender: Male

Location: Central Office in Domlur / Indiranagar. Across Bangalore, multiple locations to handle (24 restaurants in Bangalore)

Job Summary

We are seeking a dynamic and results-driven Operations Head to oversee and optimize our food and beverage operations across multiple outlets. This role is ideal for a rising professional with hands-on experience in managing kitchen workflows, vendor coordination, and team performance. The candidate should be passionate about operational excellence, customer satisfaction, and scalable systems.

Responsibilities:

Operational Oversight

  • Manage day-to-day operations across central and outlet kitchens
  • Ensure SOPs are followed for food safety, hygiene, and service standards
  • Monitor kitchen productivity, order Fulfilment, and customer satisfaction metrics
  • Ensuring all staff members adhere to health and safety regulations.
  • Check on grooming, punctuality and duty rosters.
  • Staff Planning, allocations, transfers, promotions, appraisal reports.
  • Attrition Control.
  • Lead and mentor outlet managers, kitchen heads, and support staff
  • Hiring, training, and supervising restaurant staff, including servers, and support personnel.
  • Conduct performance reviews and drive training programs
  • Coordinate staffing plans and shift schedules across locations

Customer Service

  • Overseeing the quality of customer service and ensuring customer satisfaction.
  • Handling customer complaints and resolving issues in a professional manner.
  • Implementing and maintaining standards for service excellence.
  • Ensure upselling and APC increase.
  • Good communication skskillsill.

Inventory Management

  • Managing and optimizing inventory levels, including food and beverage, to minimise waste and control costs.

Facility Maintenance

All Checklists are adhered in overseeing the maintenance and cleanliness of the restaurant's physical space.

  • Managing repairs and renovations as needed to maintain a pleasant dining environment.

Technology

  • Implementing and managing point-of-sale, report and maintaining various online operational applications.
  • Tracking delivery operations - Menu management, Dispatch and delivery management, inventory management.
  • Staying updated with technology trends to improve operational efficiency.
  • Online portal rating standards and complaints.

  • Head of the Department

    2 weeks ago

    Bengaluru, Karnataka, India New Horizon Gurukul Full time ₹ 1,20,00,000 - ₹ 3,00,00,000 per year

    New Horizon Gurukul emphasizes on human values and relations. Careers in New Horizon Gurukul have always been pro-employees. The members of the staff get ample opportunities to innovate, experiment and share their ideas and experiences. The school provides highly conducive atmosphere for the delivery of the assigned tasks.Well established and staff-friendly...

  • Head of Operations

    2 days ago

    Bengaluru, Karnataka, India Zepcruit Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    This role is for one of Zepcruit's clients.Job Description – Head Of OperationsPosition: Operations ManagerLocation: BangaloreExperience Required: 10–12 YearsPreferred Qualification: B.E/B.Tech + MBA from Tier-1 Institutes (IIT/IIM/XLRI/ISB/NITIE or equivalent)________________________________________Role OverviewThe Head of Operations will be responsible...

  • Head of Operations

    3 hours ago

    Bengaluru, Karnataka, India UES ABROAD Full time

    Operations Head – UES Abroad (Bangalore)Location: Bangalore, IndiaEmployment type: Full-timeSeniority level: Mid-Senior / Head of DepartmentSalary range: ₹6,00,000 – ₹9,60,000 per annum (fixed CTC; negotiable for exceptional profiles)About UES AbroadUES Abroad is a professional overseas education consultancy supporting students in securing admissions...

  • Head of the Department-Mechanical Engineering

    2 weeks ago

    Bengaluru, Karnataka, India New Horizon Gurukul Full time ₹ 45,00,000 - ₹ 72,00,000 per year

    New Horizon Gurukul emphasizes on human values and relations. Careers in New Horizon Gurukul have always been pro-employees. The members of the staff get ample opportunities to innovate, experiment and share their ideas and experiences. The school provides highly conducive atmosphere for the delivery of the assigned tasks.Well established and staff-friendly...

  • Head of Operations

    2 weeks ago

    Bengaluru, Karnataka, India Ormmae Collective Private Limited Full time ₹ 4,00,00,000 - ₹ 6,00,00,000 per year

    Company DescriptionOrmmae Collectiveis a creative experience company that builds immersive and automated photobooth installations across high-footfall locations in India. We specialize in crafting memorable experiences that merge nostalgia and technology — allowing people to capture and instantly print their moments in uniquely designed, retro-inspired...

  • Head - Engineering Operations

    2 weeks ago

    Bengaluru, Karnataka, India IBS Software Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    We are seeking a dynamic and strategic Head of Engineering Operations to lead the operational excellence of our engineering division. As the Head of Engineering Operations, you will be responsible for the seamless management, optimization, and scaling of all engineering activities within the organization. This leadership role is critical to ensuring that our...

  • Head Sales Operations

    2 weeks ago

    Bengaluru, Karnataka, India Provision Consulting Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Hiring Operation Head for Electrical / Building Material company. Min 20 years exp in Office operations. Hiring good sincere person with long term stability. Immediate joiner is preferred. Pls share CV on Required Candidate profileNo. of opening - 1Location - Bangalore Company - Electrical and Building material Position - Business Head

  • Head of Department

    2 days ago

    Bengaluru, Karnataka, India Homcrafts Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    Company DescriptionHomcrafts, located in Bangalore Urban, is a leading end-to-end solution provider for great interiors at reasonable prices. The organization boasts a team of 10+ in-house designers, supervisors, and engineers dedicated to delivering quality home solutions.Job DescriptionResponsibilities :•Oversee the entire customer journey from potential...

  • Head of Service Operations

    2 days ago

    Bengaluru, Karnataka, India Ola Electric Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionJob Title:Service HeadLocation:Bengaluru (with pan-India oversight)Department:Customer Service & After SalesReports To: CEOJob SummaryWe are seeking an experienced and dynamic Service Head to lead Ola Electric's national service and after-sales operations. The role will be responsible for driving service excellence, customer satisfaction, and...

  • Slimming Head

    6 days ago

    Bengaluru, Karnataka, India VLCC Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Dear Candidates,Dear Candidates,We are seeking a visionary experienced Sliming Head for our VLCC Clinic. To provide a wide range of exceptional beauty services to clients, enhancing their appearance and well-being while adhering to VLCCs standards and creating superior customer satisfaction.Position: Slimming HeadLocation: [Insert City/Clinic...