Travel Process Galileo/Amadeus is Mandatory
13 hours ago
Key Job Responsibilities:
➢ Checking/Supervising overall performance of the team.
➢ Monitoring calls/email transactions on a daily basis
➢ Use of different modes for feedback
➢ Conduct Team meetings and discuss evaluation scores, common fatal and share best
Practices.
➢ Communicate process/quality updates on a regular basis.
➢ Identify common Areas of Improvement and conduct refresher trainings.
➢ Generate reports and analyze data regarding the overall performance on a
weekly/Fortnightly/monthly basis, along with action plans for improvement.
➢ Provide suggestions regarding process improvements and increasing customer
satisfaction levels.
➢ Participate and conduct joint calibration sessions with the Operations, Outsourced partners,
and Training teams.
➢ Ensure that the targets regarding the overall quality and Customer Satisfaction levels are
met and exceeded.
Job Requirements:
➢ Excellent knowledge of business understanding of Travel Technology (computer
reservations systems, GDS systems and e-travel), Amadeus & Galileo mandatory.
➢ Need to have a knowledge of ADMs (Airline Debit Memo) and its understanding.
➢ Need to be proficient in English & Hindi; knowledge of additional languages is an advantage.
➢ Need to be able to interface with IT/HR/ Training/Operations to collate data & generate
various quality reports.
➢ Need to be well versed in various areas of travel (Domestic/International,
Business/Holidays, Group/Individual, etc. Need to have exemplary customer service skills
with the ability to handle crisis and escalations.
➢ IATA certification will be an added advantage.
➢ Should be ready to work in shifts if required. Experience Minimum 2-3 years of experience
as a Quality Analyst in a domestic/international BPO. Qualification Graduate and above
Others Computer savvy; Highly qualified to manage customer expectations and telephone /
email etiquettes.
-
Sr. Ticketing Travel Agent
1 week ago
Mumbai, Maharashtra, India Anvero Talents Full time ₹ 3,00,000 - ₹ 9,00,000 per yearWe're Hiring: Sr. Ticketing Travel AgentAre you an experienced Travel Agent with expertise in airline ticketing and reservations? Join our dynamic team and help create seamless travel experiences for our clients worldwideLocation: Malad, MumbaiKey Responsibilities:Manage domestic & international ticket bookings (Galileo/Amadeus).Ensure fare accuracy,...
-
Travel Consultant
2 weeks ago
Mumbai, Maharashtra, India Prakhar Software Solutions Ltd. Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob Title:Travel Consultant – B2B & Corporate TravelLocation:Ghatkopar west, MumbaiExperience Required:Minimum 2 years in B2B agency or corporate travelRole Overview:We're looking for aseasoned Travel Consultantwith2+ yearsof experience inB2B agency or corporate travel, proficient in usingtravel technology systemssuch asCRSandGDS—specificallyAmadeus and...
-
Travel Consultant
2 weeks ago
Mumbai, Maharashtra, India American Express Global Business Travel Full time ₹ 4,00,000 - ₹ 12,00,000 per yearSenior Travel Consultant Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Travel Consultant, you'll join our highly...
-
Travel Team leader
3 days ago
Mumbai, Maharashtra, India Teleperformance (TP) Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRoles and ResponsibilitiesManage travel bookings, cancellations, and amendments using Amadeus, Galileo systemsMinimu 1 year on paper team leading Experince.Handle customer queries via phone calls to resolve issues promptly.Monitor shrinkage and attrition rates to identify areas for improvement.Supervise team members to ensure efficient processing of travel...
-
Travel Desk Executive
6 days ago
Navi Mumbai, Maharashtra, India Writer Corporation Full time ₹ 6,00,000 - ₹ 8,00,000 per yearRoles and ResponsibilitiesManage travel bookings, cancellations, and amendments for clients.Coordinate with airlines, hotels, and other travel partners to resolve issues.Handle visa processing and documentation for international travelers.Provide exceptional customer service to ensure client satisfaction.Maintain accurate records of all transactions and...
-
Travel Expert
2 weeks ago
Mumbai, Maharashtra, India Grace Services Full time ₹ 4,80,000 - ₹ 7,20,000 per yearGrace Staffing Services Hiring for – Travel Experts (Airline Ticketing | Voice, Email & Chat) – Vikhroli BranchGrace Staffing Services is looking for experienced Travel Experts for a B2B Airline Ticketing Desk (Voice, Email & Chat) role with US Rotational Night Shifts at our Vikhroli, Mumbai branch.Why Join Us?Transportation Provided: Pick-up & drop...
-
Fresher: Ticketing Executive
5 days ago
Mumbai, Maharashtra, India Trinity Air Travel & Tours Full time ₹ 3,00,000 - ₹ 6,00,000 per yearAttend query on phone, in person, & mails. Making recommendations according to customer needs and complaints. Dealing with various internal departments/ airlines using web-based tools and demonstrates the associated proficiency Immediate Joining Required Candidate profileShould have knowledge of Airline/Aviation/Travel industry. Knowledge of Amadeus /...
-
Senior Travel Consultant
1 week ago
Mumbai, Maharashtra, India Fluxwings Solutions Llp Full time ₹ 2,40,000 - ₹ 3,60,000 per yearDesignation: Senior Travel ConsultantReporting to: CEO of the company/ Sales ManagerExperience: 2 Years to 4 YearsJob Description:We're looking for a seasoned Travel Consultant with 5 years of experience in B2C agency corporate travel, proficient in using travel technology systems such as CRS and GDS specifically Amadeus and Galileo. The ideal candidate will...
-
Senior Corporate Travel Consultant
20 hours ago
Navi Mumbai, Maharashtra, India ATS Travel Full time ₹ 5,00,000 - ₹ 15,00,000 per yearResponsibilities:* Manage corporate travel bookings using Amadeus* Provide exceptional customer service throughout the process* Coordinate international ticketing and reservations
-
Marine Travel consultant
2 days ago
Mumbai, Maharashtra, India BCD Travel Full time ₹ 9,00,000 - ₹ 12,00,000 per yearYour ideas can drive the future of corporate travel. Join BCD and challenge the status quoTravel Agent (Onsite)Full time, Mumbai, IndiaAs a Marine Travel Consultant, you are the face of our company. Youll communicate and respond to requests for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and have...