AD/SM Program Project Management Salesforce

2 weeks ago

Mumbai, Maharashtra, India ARA Resources Private Limited Full time ₹ 15,00,000 - ₹ 60,00,000 per year

Key Responsibilities:

  • Lead end-to-end delivery recovery efforts, including issue identification, impact assessment, recovery solutioning, and turnaround execution.
  • Establish and re-align delivery governance frameworks (Agile, SAFe, TDLC), ensuring strict adherence to milestones, sprints, and quality standards.
  • Re-baseline plans, proactively manage risks, and realign commitments with client expectations.
  • Monitor delivery KPIs (SPI, burn rate, forecast accuracy, margins, COPQ reduction, quality indices) and drive recovery initiatives including Estimate at Completion (EAC) resets.
  • Chair Steering Committees and executive connects, ensuring transparent communication and client confidence.
  • Manage complex commercial constructs, financial governance, and contract deliverables.
  • Drive continuous improvement using agile methodologies, best practices, and recovery playbooks.
  • Provide thought leadership, mentoring, and coaching to delivery teams, ensuring knowledge transfer and long-term sustainability.
  • Ensure compliance with internal audits, InfoSec, and quality gates.
  • Lead workforce planning, readiness tracking, and onboarding quality for delivery engagements.
  • Address technical and program-level challenges across enterprise platforms (SAP, Oracle, Salesforce, Workday, o9, Supply Chain).

Skills Required:

  • 1620 years of delivery and program management experience in complex, multi-technology landscapes.
  • Proven track record of program recovery and delivery turnaround.
  • Strong grasp of Agile delivery principles, governance frameworks, and stakeholder engagement.
  • Experience across industries: Health, Products, Communications, Media, Technology, Resources, Utilities, Financial Services, or Life Sciences.
  • Expertise in at least one enterprise platform: Salesforce,
  • Proficiency in one or more business domains: Finance, HR, Supply Chain, Customer Experience.
  • Strong understanding of contract structures, commercial models, and cost optimization.

Nice-to-Have:

  • AMS end-to-end recovery experience.
  • Exposure to GenAI technologies.
  • Platform certifications (SAP, Oracle, Salesforce, Workday, o9, Supply Chain).
  • Experience in platform design validation and pivot strategy execution.
  • Built reusable assets, recovery playbooks, and knowledge bases.

Qualification & Experience:

Minimum 18 years of experience in program/project management.

Bachelors degree or equivalent (15 years full-time education).

Skills

SAP,Salesforce,project management,Program Management

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