Tech Support Inbound Process
8 hours ago
Adeeba E-Services Pvt. Ltd. Is an International Contact center based out of India and US. The company caters to offshore consumers and business entities through Telemarketing services since 2014 within a short span of time the company has built its foundation on high level of customer satisfaction and unmatched services and support functions, in consonance with trust, accountability and reliability of our own products and technical services , which has not only enhanced the performance of our in house talents but also increased the productivity of the company and its related products through research and development by fraction or two day after day. It has claimed the single point of platform for all solutions to our customers with continual deliverance in IT enable support systems.
Job DescriptionPosition: Senior Tech Support Associate
vacancies: 15
Job Description: Taking inbound calls with printer,router and antivirus issues from the customer. Diagnosing the issue and recommending the best plan to the customer. Selling technical support plan along with relevant software.
Candidates Profile:
Must Have Experience in Outbound Tech Support for more than 6 months .
Must know how to close their own calls.
Must have good convincing skills.
Must have Experience in handling calls of printers, routers and anti viruses
Benefits & Facilities:
Fixed Salary on 1st of every month in Salary account + High Incentives
Daily Sales Incentives
Attendance Incentive
Monthly Sales Incentives
Hike of 15% -20% on last drawn salary
Loyalty Bonus of Rs.5000 every year
Referral Bonus of Rs.2000 per candidate.
No extension of shift timings
High prospect of growth
Salary Increment after 9 months.
Shift timing – Night Shift (8:30pm to 6:30am)
Working Days: 6 days(Rotational Off
FRESHERS AND DOMESTIC BPO EXPERIENCED CANDIDATES ARE NOT APPLICABLE
Interview: Monday to Saturday from 12:30pm to 3:30pm
Contact: Devopriya( HR
Additional InformationAll your information will be kept confidential according to EEO guidelines.
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