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Sr. Customer Support Engineer
2 weeks ago
Wondering what's within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
The
Senior Customer Support Engineer
for Beckman Coulter Diagnostics is responsible
1
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Responsible for assign installation base
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installation, PM, modification, breakdowns, LIS issue, instrument maintenance training, timely PM kit and parts ordering and return excess spare parts. Call logging and debriefing in SM software. Timely escalate unresolved call and resolve with the help of technical team, travelling within the territory and available to travel in short notice for emergency.
2
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Maintains excellent customer relationship, specifically with his/her directly assigned accounts.
- Adheres to Danaher policies procedures and standards.
This position is part of the
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Cytiva, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.
Learn about the Danaher Business System which makes everything possible.
The Staff Technical Project Manager is responsible for working across the Cytiva IT – Enterprise Applications project portfolio and teams, working in lockstep with global stakeholders to support the delivery of services and value to the organization.
This position reports to the Director - Enterprise Applications PMO & Release Mgmt and is part of the Enterprise Applications PMO & Release Mgmt Team, located in Europe and will be an on-site role in either, Amersham, UK, Krakow, Poland or Uppsala, Sweden.
What you will do:
- Management and responsibility for the tracking and successful delivery of the Cytiva IT – Enterprise applications planned initiatives and projects.
- Governance of Cytiva IT - Enterprise applications project management ensuring effective change and release management.
- Define Metrics to measure success and enable continuous improvements.
- Partnering with cross-functional stakeholders to drive prioritization, On-time delivery, progress tracking, flag risks and implement countermeasures aligned to Cytiva IT PMO governance.
- Create focus and alignment around processes, standard work and establishing a focus on improvement in IT KPI's and Services.
Who you are:
- Multiple years of experience in IT Project Management with a strong background in managing complex IT projects in a global organization, including budgeting, prioritization, managing customer expectations, and change management.
- Experience in usage of project management and governance tools/process and ability to influence business through credible knowledge and experience.
- Excellent in cross functional collaboration including meeting facilitation and consensus building – A coaching and motivating approach
- Strong Process & Framework Expertise and a data driven mindset.
Able to travel up to 25%, including internationally.
It would be a plus if you also possess previous experience in:
- Experience in IT systems.
- Bachelor's Degree in business, computer science or in "STEM" Majors (Science, Technology, Engineering and Math) or equivalent.
- Certificated in DBS VPM Tool, PMI-ACP, Certified Scrum Practitioner (CSP) or Scrum Master (CSM) certification.
- Experience in working in driving projects using a Risk based approach.
- Experience in working with global outsourcing partners.
- Strong adapter to new circumstances, such as changes in the business environment and the ability to apply guidance from common organizational change management frameworks.
- Extensive Cytiva Organizational Awareness and network.
- Ability to work & navigate in a matrix organization .
Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit
