International Customer Care Executive

1 week ago

Gurugram Noida, India Talent Anchor Consultants Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Job Description International Voice Process Customer Care Executive

Position: Customer Care Executive – International Voice Process

Location: [NOIDA & GURUGRAM]

Experience: 6 Months – 4 Years (Freshers can apply)

Qualification: Graduate / Undergraduate (with relevant communication skills)

Industry: BPO / KPO / Customer Support

Employment Type: Full-time

About the Role

We are hiring International Voice Process Customer Care Executives for multiple leading organizations. The role involves handling inbound/outbound calls, resolving customer queries, providing product/service information, and ensuring excellent customer experience across international markets.

Key Responsibilities

  • Handle inbound/outbound calls for international customers.
  • Provide accurate information about products, services, and processes.
  • Resolve queries, complaints, and service requests within defined TAT.
  • Ensure first-call resolution (FCR) and maintain customer satisfaction.
  • Follow communication scripts and standard call-handling procedures.
  • Escalate unresolved issues to the appropriate departments.
  • Maintain call records, feedback, and reporting as per process requirements.

Skills & Competencies

  • Excellent verbal communication skills in English (neutral accent preferred).
  • Strong listening, problem-solving, and interpersonal skills.
  • Ability to handle pressure, objections, and difficult conversations with professionalism.
  • Willingness to work in rotational shifts, including night shifts.

Eligibility

  • Education: 10+2 / Graduate (any stream).
  • Experience: 0–4 years in International Voice/Customer Support.
  • Freshers with excellent communication skills are encouraged to apply.

Perks & Benefits

  • Competitive salary with performance-based incentives.
  • Transport facilities (as per company policy).
  • Growth opportunities with leading global organisations.
  • Training and skill development programs.

Work Schedule

  • Rotational Shifts (including night shifts as per process requirements).
  • 5 days working depending on the organization.

How to Apply

Interested candidates can share their CV at [] or contact us at

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