Senior Specialist

1 week ago

Mumbai, Maharashtra, India Mercer Full time ₹ 20,00,000 - ₹ 25,00,000 per year

We are seeking a talented individual to join our Claims team at Marsh McLennan. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

  • Lead in-depth loss assessments that ensure accurate, data-driven claim evaluations for faster and more effective resolutions.
  • Act as a second-line advocate, capable of progressing large, complex claims with significantly less direct oversight from US-based advocates.
  • Provide strategic loss insights to the Operations team, enabling timely and informed client communications.
  • Own compliance workflows including e-filing, correspondence tracking, and adherence to carrier and regulatory requirements.
  • Proactively manage dormant files (180+ days without response), reviving stalled claims through focused follow-ups.
  • Automate inefficiencies by simplifying and streamlining repetitive tasks to reclaim time for higher-impact strategic work.
  • Create and maintain a defense attorney reference database, organized by jurisdiction to support legal referrals and strategic claim planning.
  • Leverage data lakes and reporting tools to generate performance dashboards, KPIs, and insights for ongoing monitoring and continuous improvement
  • Conduct research on relevant topics (e.g., market trends, legal updates, risk insights) and present findings in a clear, actionable format to support strategic decisions.
  • Create compelling, insight-driven PowerPoint presentations for both internal stakeholders and external client discussions.
  • Develop executive-level summary reports with actionable insights for strategic claim reviews and decision-making.
  • Use business acumen and market awareness to navigate complex claims, guide strategy, and respond effectively in challenging scenarios.
  • Continuously enhance the Claim Advocacy model, bringing innovation and strategic thinking to evolve our value proposition.
  • Design and manage stakeholder feedback surveys, gathering insights to improve advocacy services and stakeholder satisfaction.

What you need to have:

  • 6-8 years of experience in the General Insurance domain across different types of claims, claims lifecycle and claim data.
  • Graduate or masters in commerce or business administration or any equivalent education programme in Insurance domain.
  • MS Office proficiency (Word, Excel, Outlook, PowerPoint). Strong Excel proficiency.
  • Strong verbal and written communication skills - excellent email writing skills.
  • Must be comfortable with working on new age data management tools

What makes you stand out?

  • Strong persistence and follow-up skills.
  • Knowledge and experience of resolving complex claims across a variety of relevant business lines
  • Proficient in data analytics tools, with a strong ability to derive actionable insights from complex datasets.
  • Experienced in working with AI models, leveraging advanced technologies to enhance decision-making processes.
  • Proven track record of collaborating with offshore colleagues, fostering teamwork and driving project success across geographical boundaries

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