Quality Assurance Lead

3 days ago

Delhi NCR Noida, India Pine Labs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We at Pine Labs are looking for those who share our core belief - Every Day is Game Day. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.

Role Purpose

A Quality Assurance (QA) professional ensures service quality and compliance within environment. They monitor and evaluate customer interactions, analyze performance data, provide feedback, and contribute to training and process improvement initiatives. Their goal is to enhance customer satisfaction, efficiency, and adherence to company standards and regulations.

The responsibilities we entrust you with

  • Monitoring and Evaluation: Assessing customer interactions (calls, chats, emails, etc.) for adherence to quality standards, procedures, and compliance requirements.
  • Performance Analysis: Analyzing data from customer interactions to identify trends, areas for improvement, and potential issues.
  • Feedback and Coaching: Providing constructive feedback to customer service representatives based on evaluations, and Offering coaching to enhance their performance.
  • Quality Improvement: Developing and implementing strategies to improve service quality, including process improvements and training initiatives.
  • Reporting and Documentation: Preparing reports on quality performance, maintaining records of evaluations, and documenting processes.
  • Collaboration: Working with team leads, managers, and other stakeholders to address quality issues and implement solutions.

Essential Skills:

  • Quality Assurance Principles: Solid understanding of quality assurance methodologies and best practices.
  • Analytical Skills: Ability to analyze data, identify trends, and draw meaningful conclusions.
  • Communication Skills: Excellent written and verbal communication skills for providing feedback and collaborating with others.
  • Problem-Solving Skills: Ability to identify and resolve quality issues effectively.
  • Attention to Detail: Meticulous attention to detail in monitoring and evaluating interactions.
  • Customer Focus: Understanding of customer needs and a commitment to delivering excellent service.
  • Technical Proficiency: Familiarity with relevant tools and technologies used in a BPO environment (e.g., call monitoring software, CRM systems).

What matters in this role

Relevant work experience

  • 1-3 years of experience in a QA role, particularly within a BPO environment, is typically required.
  • Key Competencies : Strong understanding of QA audit frameworks, compliance, and regulatory requirements.
  • Excellent attention to detail, organizational skills, and process orientation.
  • Good communication skills (written and verbal).
  • Proficiency in MS Office and CRM tools. Qualification
  • Bachelors degree in Commerce, Finance, Business Administration, or a related field.

  • Lead - Quality Assurance

    2 weeks ago

    Noida, Delhi NCR, India Innovaccer Analytics Private Limited Full time

    Job DescriptionAs anLead Quality Analyst, you will be responsible for developing and supporting the planning/design/execution of test plans, test scripts. The successful candidate will work closely with various departments to perform and validate test cases based on quality requirements, and recommend changes to predetermined quality guidelines. You will be...

  • Sales Administrator

    1 day ago

    Noida, India Assurance Quality Certification Full time

    International Sales Representative Assurance Quality Certification LLC ( Shift Type: Day Shift o Develop strategies to generate high-quality leads in target markets. o Track, analyze, and optimize lead performance through regular reporting. · Sales & Business Development o Develop a sales pipeline by engaging with channel partners. o Generate...

  • International Sales Representative

    1 day ago

    Noida, India Assurance Quality Certification Full time

    Position: International Sales RepresentativeCompany: Assurance Quality Certification LLC ( Type: Day ShiftLocation:   Noida, Sector 2·         Lead Generation & Conversion:o   Identify and qualify new business opportunities through channel partners.o   Develop strategies to generate high-quality leads in target markets.o    Track,...

  • International Sales Representative

    2 days ago

    Noida, India Assurance Quality Certification Full time

    Position: International Sales Representative Company: Assurance Quality Certification LLC (https://www.aqcworld.com/) Shift Type: Day Shift Location: Noida, Sector 2 · Lead Generation & Conversion: o Identify and qualify new business opportunities through channel partners. o Develop strategies to generate high-quality leads in target...

  • International Sales Representative

    9 hours ago

    Noida, India Assurance Quality Certification Full time

    Position: International Sales RepresentativeCompany: Assurance Quality Certification LLC ( Type: Day ShiftLocation:   Noida, Sector 2·         Lead Generation & Conversion:o   Identify and qualify new business opportunities through channel partners.o   Develop strategies to generate high-quality leads in target markets.o    Track,...

  • International Sales Representative

    3 days ago

    Noida, Uttar Pradesh, India Assurance Quality Certification Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position:International Sales RepresentativeCompany:Assurance Quality Certification LLC )Shift Type:Day ShiftLocation:Noida, Sector 2· Lead Generation & Conversion:o   Identify and qualify new business opportunities through channel partners.o   Develop strategies to generate high-quality leads in target markets.oTrack, analyze, and optimize lead...

  • International Sales Representative

    1 day ago

    Noida, India Assurance Quality Certification Full time

    Position: International Sales Representative Company: Assurance Quality Certification LLC ( Shift Type: Day Shift Location: Noida, Sector 2 · Lead Generation & Conversion: o Identify and qualify new business opportunities through channel partners. o Develop strategies to generate high-quality leads in target markets. o Track,...

  • International Sales Representative

    3 days ago

    Noida, India Assurance Quality Certification Full time

    Position: International Sales RepresentativeCompany: Assurance Quality Certification LLC (https://www.aqcworld.com/)Shift Type: Day ShiftLocation:  Noida, Sector 2·        Lead Generation & Conversion:o   Identify and qualify new business opportunities through channel partners.o   Develop strategies to generate high-quality leads in target...

  • International Sales Representative

    1 day ago

    Noida, India Assurance Quality Certification Full time

    Position: International Sales RepresentativeCompany: Assurance Quality Certification LLC (https://www.aqcworld.com/)Shift Type: Day ShiftLocation:  Noida, Sector 2·        Lead Generation & Conversion:o   Identify and qualify new business opportunities through channel partners.o   Develop strategies to generate high-quality leads in target...

  • International Sales Representative

    15 hours ago

    Noida, India Assurance Quality Certification Full time

    Position: International Sales RepresentativeCompany: Assurance Quality Certification LLC (https://www.aqcworld.com/)Shift Type: Day ShiftLocation:  Noida, Sector 2·        Lead Generation & Conversion:o   Identify and qualify new business opportunities through channel partners.o   Develop strategies to generate high-quality leads in target...