Technical Support Engineer

1 week ago

Multiple Locations, India Dash Hire Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About the Role :

We are looking for a Technical Support Engineer to join our growing support and reliability team. Youll be on the front lines of helping customers and internal teams resolve complex technical issues, triage incidents, and improve support processes and system reliability.

This role requires a mix of technical troubleshooting, operational awareness, and customer empathy. Youll monitor production systems, handle escalations, manage incidents, and work closely with engineering and DevOps to keep our systems healthy and our users happy.

Key Responsibilities :

- Monitor and respond to incoming support tickets, live production alerts, and automated incident notifications.

- Triage and investigate system errors, application issues, or infrastructure problems reported by customers or monitoring tools.

- Escalate complex or unresolved issues to the appropriate engineering or DevOps teams, ensuring smooth and timely handoffs.

- Take ownership of incident communication, providing real-time updates to internal stakeholders and external customers.

- Document solutions, workarounds, and troubleshooting guides to improve internal runbooks and customer-facing documentation.

- Analyze recurring incidents to identify root causes, propose permanent fixes, and contribute to system reliability improvements.

- Participate in on-call rotations, post-incident reviews, and blameless retrospectives.

- Continuously enhance monitoring, alerting, and support workflows through automation and tooling.

Required Technical Skills :

- Hands-on experience with AWS, Azure, or GCP (preferably AWS).

- Familiarity with services like EC2, S3, CloudWatch, IAM, and Lambda.

Experience with observability tools such as :

- CloudWatch, Datadog, Grafana, Prometheus, or New Relic for metrics and dashboards.

- Log analysis tools such as ELK stack, Loki, Splunk, or Sentry.

- Familiarity with Jira, Zendesk, PagerDuty, Opsgenie, or ServiceNow.

- Experience with Postman, cURL, or basic API testing tools.

- Comfortable working in Linux/Unix environments (basic CLI skills).

- Basic scripting in Bash, Python, or PowerShell is a plus.

- Networking & Debugging : Understanding of basic network protocols (HTTP/S, DNS, TCP/IP), troubleshooting connectivity issues, and reading system logs.

  • Technical Support Engineer

    1 week ago

    Multiple Locations, India rtCamp Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Description : At rtCamp, we take pride in building enterprise-grade WordPress solutions that power some of the worlds largest brands. As a Technical Support Engineer (TSE), you will be the first line of defense for our clientsresolving issues, guiding them through challenges, and ensuring their digital experiences are smooth and reliable. This...

  • Technical Support Engineer

    3 days ago

    Anywhere in India/Multiple Locations Dash Hire Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Description : About the Role : As a Technical Support Engineer, you will be the frontline technical expert helping customers troubleshoot, resolve, and optimize their use of our products and services. You will diagnose complex issues, provide timely resolutions, and work closely with engineering and product teams to ensure a seamless customer...

  • iSupportZ - SAP REFX Consultant - FI/CO Modules

    2 weeks ago

    Multiple Locations, India Support Studio Technologies Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Description : We looking for SAP REFX Consultant for our client organization. Work experience : 10 Years. Project duration : 6 Months. Job description : \- 10 years of SAP experience, with a strong focus on SAP RE-FX and Lease & Contracting modules. - Proven experience in at least 23 full lifecycle implementation projects.Strong...

  • Technical Consultant

    7 days ago

    Multiple Locations, India rtCamp Full time

    Description : rtCamp is a fast-growing organization looking for a Technical Consultant, someone who thrives at the intersection of technology and business. Were seeking an individual who enjoys solving business problems with modern web engineering solutions. At rtCamp, Sales is about building trust through technical depth, clarity, and hands-on...

  • AI/ML Technical Capability Owner

    2 weeks ago

    Multiple Locations, India AI Start Up Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About Vopais : At Vopais, we're building a next-gen AI Center of Excellence to democratize AI and ML for both technical and business users, accelerating the adoption of advanced analytics, automation, and GenAI outcomes worldwide. Your Mission : As the AI/ML Technical Capability Owner, you will architect, enforce, and evangelize the "golden paths"...

  • Oracle Fusion HCM Technical Consultant

    1 week ago

    Multiple Locations, India Hiresquad Resources Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Role Overview : We are seeking experienced HCM Cloud Technical Consultants to join our team as Senior Consultant or Principal Consultant, depending on experience and expertise. The ideal candidate will have strong hands-on experience in Oracle HCM Cloud with a focus on data migration, reporting, and technical development. Key Responsibilities : -...

  • SAP Technical Consultant

    7 days ago

    Multiple Locations, India AVENSYS CONSULTING PRIVATE LIMITED Full time

    Description : Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a...

  • Senior ServiceNow Developer/Technical Lead

    2 weeks ago

    Multiple Locations, India TESTQ Technologies Limited Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Role Overview : We are seeking a highly experienced Senior ServiceNow Developer / Technical Lead with strong expertise in designing, configuring, and customizing ServiceNow IT Operations Management (ITOM), Common Service Data Model (CSDM), and Configuration Management Database (CMDB) modules. This pivotal role demands a blend of deep technical...

  • SAP CPI Technical Lead

    7 days ago

    Multiple Locations, India AVENSYS CONSULTING PRIVATE LIMITED Full time

    Description : Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and...

  • Software Development Engineer

    5 days ago

    Multiple Locations, India Zealant Consulting Group Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    About the Role : As an SDET 3, you will lead efforts in mobile apps testing and automation. You will create, maintain, and enhance test automation frameworks for iOS and Android apps. This includes developing innovative tools to boost testing efficiency, debugging complex issues, and delivering actionable insights through comprehensive reports....