ELK Monitoring Service Delivery Manager

2 days ago

Bengaluru, Karnataka, India DXC Technology Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Description:

ELK Monitoring Service Delivery Manager

Job Location: Bangalore

  • Manage the end-to-end delivery of analytics services, ensuring adherence to service level agreements (SLAs) and client requirements.
  • Serve as the primary point of contact for client engagements, establish and maintain strong relationships, and proactively address client concerns or issues.
  • Lead a team of analysts, providing guidance, mentoring, and performance management to ensure the team's effectiveness and professional growth.
  • Collaborate with stakeholders to define and prioritize analytics service requirements, develop service delivery plans, and coordinate resources to meet project timelines.
  • Establish and implement quality assurance processes and best practices to ensure the accuracy, completeness, and reliability of analytics solutions delivered to clients.
  • Oversee the maintenance, enhancement, and support of analytics applications, ensuring their stability, availability, and performance.
  • Generate regular reports on service delivery metrics, performance, and client satisfaction. Maintain documentation related to service processes, operational procedures, and client-specific requirements.
  • Identify, assess, and manage risks and issues related to service delivery, taking proactive measures to mitigate potential disruptions or delays.
  • Technical Skills on Elastic, Basic AWS, Linux, Knowledge on Grafana, Terraform, Ansible, Python, Integration and Performance, ITIL/ITSM,
  • Strong understanding of disaster recover backup and security practices in SaaS and Non-SaS

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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