Retail Data Analyst

2 days ago

Mumbai, Maharashtra, India Puma Energy Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Key Responsibilities

Master Data Management

  • Manage master data (static data) related to retail operations, including product information, categories, and customer data, ensuring accuracy and consistency across Odoo modules.

  • Zero tolerance for master data errors, maintain the timeliness of price change requests

Pricing

  • Manage and update price lists for non-fuel retail items within Odoo, ensuring accuracy and consistency.

  • Configure pricing rules, discounts, and promotions in Odoo according to business needs.

  • Complies with all Control standards and available procedures in accordance with the DOA

  • Zero tolerance for price errors, maintain the timeliness of price change requests

  • Confidentially handled pricing and customer information

Basket Analysis

  • Identify product groupings and create combos to enhance sales strategies

  • Suggest & implement the product baskets and run a campaign across the country

  • Analyze the performance of the campaign and present incremental growth in revenue

Internal Support

  • Ensure customer requests are acted upon in a timely manner within service level parameters

  • Promptly escalate any issues to the line manager or supervisors in the affiliates to ensure smooth operations & customer satisfaction

  • Serve as the primary point of contact for internal users requiring support with Odoo retail modules, particularly pricing, master data, and sales functionalities.

  • Provide timely troubleshooting assistance and resolve user issues related to Odoo system performance and functionality.

  • Collaborate with different teams to address system challenges and implement improvements.

  • Deliver training & support to retail staff on Odoo operations, master data handling, and pricing processes.

  • Maintain documentation of support cases, system changes, and training materials.

Reporting & Statistics

  • Provide regular reports on pricing effectiveness and basket analysis insights to the management

  • Prepare monthly costing & pricing analysis for all products and locations

  • Create & circulate report on support issues & master data quality

Qualifications

  • Minimum bachelors degree in engineering, business administration, marketing or other similar field

  • Minimum of 2 years of experience in a similar position or a relevant role

  • Experience in customer support or help desk roles, preferably within ERP or retail systems.

  • Experience with retail basket analysis and sales data analytics.

  • Excellent interpersonal skills to support diverse user groups and collaborate cross-functionally.

  • Strong problem-solving skills and ability to communicate technical information clearly to end-users.

  • Excellent interpersonal skills to support diverse user groups and collaborate cross-functionally.

Skills

  • Advanced knowledge of Microsoft Office products, particularly MS Excel

  • Knowledge and experience in managing Odoo is a plus

  • Strong analytical, problem-solving and organisation skills, good mathematical skills

  • Ability to work successfully in a matrix organization

  • Good time management to deal with different priorities

Key Cultural Fit

  • Entrepreneurial, solution-driven, and thrive in fast-paced retail environments.

  • Ability to break complex challenges into smart, manageable solutions.

  • Have analytical thinking with strong execution to deliver measurable impact.

Adapt quickly, act decisively, and work effectively across departments and geographies

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