Kiosk Owner

Job Title:
Kiosk Head

Department:
Retail / Operations

Location:
Gurugram

Reporting To:
Operations Manager / Business Head

Job Overview:

The Kiosk Head will be responsible for overseeing the day-to-day operations of the kiosk, driving sales, maintaining brand standards, managing staff, ensuring excellent customer service, and achieving business targets.

Key Responsibilities:

• Manage overall kiosk operations including sales, inventory, and staff.
• Identify potential locations for kiosks (primarily in malls) and establish/maintain contacts with mall authorities for kiosk setup and coordination.
• Ensure smooth daily functioning, cleanliness, and presentation of the kiosk.
• Drive sales to meet and exceed monthly targets.
• Train, motivate, and supervise kiosk staff for efficient performance.
• Monitor stock levels and coordinate with the warehouse or supply team for replenishment.
• Handle customer queries and resolve complaints professionally.
• Maintain accurate sales reports, cash handling, and daily reconciliations.
• Ensure brand visual merchandising and display standards are met.
• Coordinate with management for marketing activities, promotions, and events.
• Ensure adherence to company policies and operational guidelines.

Requirements:

• Bachelor's degree in Business, Retail Management, or related field (preferred).
• 4 - 6 years of experience in retail operations or kiosk/store management.
• Strong leadership, communication, and problem-solving skills.
• Sales-driven mindset with attention to detail and customer satisfaction.
• Proficient in POS systems, MS Office, and basic reporting.
• Flexible with shifts and weekend operations.

Key Skills:

Sales Management | Team Leadership | Customer Service | Inventory Control | Retail Operations | Location Identification | Mall Coordination | Communication | Problem Solving | Reporting