
CRM Executive-Social Media
5 days ago
Job Requirements
The responsibilities include resolving customer queries, recommending solutions, and guiding users through product features and functionalities across all social media platforms. To be successful in this role, you must be an excellent communicator capable of earning our customers trust in a digital environment. You should also be well versed in social media and digital marketing best practices.
You will play a crucial role in enhancing the brands\u2019 online reputation, improving customer experience, and driving sales across multiple platforms.
Ultimately, your efforts will help establish us as a customer-first organization and generate positive buzz on the Internet.
Complete JD:
Work Experience
- Soft SkillsExcellent Written Communication
- Empathy & Emotional Intelligence
- Problem-Solving & Critical Thinking
- Adaptability & Digital Agility
- Time Management & Prioritization
- Collaborative Mindset
- Performance Management & Accountability
- Motivational Leadership
- Strategic Thinking & Initiative
- KnowledgeSocial Media & Digital Marketing Domain Knowledge
- Social Listening & Sentiment Analysis
- AI, Automation Driven Workflow Orchestration
- ORM, CRM and Listening Tool Knowledge
- Data Analytics & Reporting
- Social Media Engagement
- Exception Written and Verbal Communication
- Brand Reputation Management
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