Principal Service Operations Engineer

About Providence

Providence, one of the US's largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, 'Health for a better world', Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.

Why Us?

• Best In-class Benefits
• Inclusive Leadership
• Reimagining Healthcare
• Competitive Pay
• Supportive Reporting Relation

Job Title: Principal Service Operations Engineer

Experience: 10 years - 15 years | Job Type: Full-time | Location: Hyderabad, Telangana, India

How is this team contributing to the vision of Providence

We are looking for a Principal Service Operations Engineer with strong knowledge in PACS imaging systems, DICOM standards, and enterprise PACS migration. This individual will act as a solution architect and guide the transition, ensuring a seamless transfer of imaging data with minimal downtime and reliable access for radiologists and physicists.

What will you be responsible for?

• Solutions architecture for migration across multiple legacy systems into the new PACS platform.
• Partners with PACS vendors, internal radiology, bio-med and end-user support teams to design and validate migration strategy, including data mapping, conversion, migration, validation, and testing.
• Ensure adherence to DICOM, HL7, and IHE standards for interoperability.
• Develop and execute validation plans to confirm performance, data integrity, security, and clinical usability post-migration/implementation.
• Support upgrades, cutover planning and go-live readiness to minimize downtime & disruption.
• Establish knowledge management artifacts - playbooks, runbooks, KB articles, etc.
• Provide ongoing production support for issues, escalations and troubleshooting.

Required Qualifications

• 10+ years of experience in PACS/enterprise imaging solutions
• Bachelor of Engineering in Computer Science or Equivalent.
• Solution architecture for clinical applications, imaging archives and data storage.
• Expertise in DICOM standards and radiology imaging workflows, imaging archives (VNA), and integration with EMR/EHR systems (e.g., Epic, Cerner).
• Understanding security and compliance requirements (HIPAA, PHI, access control).
• Excellent communication skills and ability to collaborate with stakeholders.
• Experience working in global delivery models across U.S. and India teams.

What would your day look like?

Overseeing migration activities, troubleshooting escalations, collaborating with radiologists and providers to enhance workflows, and developing knowledge management resources. Guiding the team through the complexities of the PACS transition and ensuring compliance with agreed SLA and KPI standards.

Who are we looking for?

With over 10+ years of experience in PACS imaging and DICOM standards. Proven track record of leading large-scale PACS programs and strong knowledge of radiology workflows and EMR/EHR integration. Excellent communication and collaboration skills. Experience working within a global delivery model.

Providence's vision to create 'Health for a Better World' aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization's success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.